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fuchi
Joined: 11 Aug 2004
Posts: 6
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| Posted: Wed Aug 11, 2004 7:58 pm Post subject: Suport Ticket System does not work ? |
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I opened a support ticket a month ago, and update it a week ago.
But there is no response.
Does Suport Ticket System work ?
My ticket number is #5914. |
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Caldazar
Joined: 12 Jun 2004
Posts: 7
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| Posted: Thu Aug 12, 2004 4:37 am Post subject: |
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| What was the problem related to? |
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mastabog
Joined: 03 Apr 2004
Posts: 64
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| Posted: Thu Aug 12, 2004 4:50 am Post subject: |
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That is very weird ... Chris might have been drugged or beaten up seriously if he missed a support ticket :)
It normally doesn't happen (never happened to me or heard of happening to others).
Post your problem here also and maybe we can help you out.
Cheers |
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fuchi
Joined: 11 Aug 2004
Posts: 6
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| Posted: Thu Aug 12, 2004 4:54 am Post subject: |
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I want to disuse additional IP address for my VPS.
I ask linode stuff how to do that, but there is no response. |
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mastabog
Joined: 03 Apr 2004
Posts: 64
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| Posted: Thu Aug 12, 2004 4:58 am Post subject: |
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| I'm afraid we can't help with that, but since you started this topic also about the problem the Linode staff will probably contact you shortly. |
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fuchi
Joined: 11 Aug 2004
Posts: 6
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| Posted: Thu Aug 12, 2004 5:05 am Post subject: |
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Thank you for your advice.
I will post the problem to Sales Questions and Answers Forum. |
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matthew
Joined: 08 Jul 2004
Posts: 4
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| Posted: Thu Aug 12, 2004 5:05 am Post subject: |
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| We also have been waiting more than 2 weeks for a reply to a support ticket... |
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bji
Joined: 27 Aug 2003
Posts: 182
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| Posted: Thu Aug 12, 2004 9:23 am Post subject: |
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matthew wrote: We also have been waiting more than 2 weeks for a reply to a support ticket...
Have you guys tried the IRC channel? You can get there pretty easily through the web link from the support page. I've found Chris there almost every single time I've gone on and he's very responsive. You can just ask him directly what's up.
Once you find out, let us know. Occasionally people post that there has been a very lengthy delay in having an issue resolved or having their account activated, and it's always very puzzling because Chris is usually so responsive. I know that on at least a couple of occasions it's been due to technical problems (lost emails). |
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adamgent
Joined: 23 Jun 2003
Posts: 261
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| Posted: Thu Aug 12, 2004 12:31 pm Post subject: |
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fuchi wrote: I want to disuse additional IP address for my VPS.
I ask linode stuff how to do that, but there is no response.
Hi,
It is possible that your ticket just got over looked.
But if you are wanting additional IPs you can just purchase them throught the LPM
Adam |
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adamgent
Joined: 23 Jun 2003
Posts: 261
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| Posted: Thu Aug 12, 2004 12:34 pm Post subject: |
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matthew wrote: We also have been waiting more than 2 weeks for a reply to a support ticket...
Since we are here, what was your ticket about if you dont mind me asking.
Adam |
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mastabog
Joined: 03 Apr 2004
Posts: 64
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| Posted: Thu Aug 12, 2004 3:23 pm Post subject: |
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adamgent wrote: But if you are wanting additional IPs you can just purchase them throught the LPM
I think he meant he wants to get rid of it in which case Chris must intervene. |
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caker
Joined: 15 Apr 2003
Posts: 2404
Location: Galloway, NJ
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| Posted: Thu Aug 12, 2004 4:32 pm Post subject: |
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The ticket system is working, although it could use some improvements on the administrative end. Right now, there are only three states for a ticket -- new, open, and closed. I need to add a few different categories to the tickets that I can set and filter upon, like: emergency, billing/accounting, upgrade request, etc.
For billing inquires, like removing an IP address, I handle them at the end of each month. In this case, this ticket got lost in the noise of the rest of the tickets. I've removed the IP and credited your account for July and August. My apologies.
For upgrade requests, if you don't hear from me it usually means that there aren't any slots available for you to upgrade to in the same datacenter that your existing Linode is in. You automatically go into the upgrade queue, and once a slot opens up, I'll update your ticket and have your upgrade/migration ready at that time.
I'll try to adopt a policy of replying to tickets under any circumstance.
Thanks for the input,
-Chris |
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