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ThePlanet connectivity issue 2004-11-05

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caker



Joined: 15 Apr 2003
Posts: 2404
Location: Galloway, NJ

Posted: Fri Nov 05, 2004 5:38 am    Post subject: ThePlanet connectivity issue 2004-11-05  

ThePlanet is aware of the problem and is working on it.

-Chris
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Shermozle



Joined: 15 Apr 2004
Posts: 52
Location: London, UK

Posted: Fri Nov 05, 2004 6:02 am    Post subject: Fast!  

As ever, impressively fast response. Thanks.

Switch blown up? Weird because I can get to my console but not my Linode.
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irgeek



Joined: 21 Jun 2003
Posts: 109
Location: Denver, CO

Posted: Fri Nov 05, 2004 7:16 am    Post subject: Bugger  

I'm guessing host3 in at ThePlanet. Actually, I'm pretty sure it is. Oh well, I guess I can live without email for a while. I'll fire up IRC and wait for updates there.

I hope they fix it soon. Thanks for the info though.

--James
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cri111



Joined: 05 Nov 2004
Posts: 5

Posted: Fri Nov 05, 2004 8:32 am    Post subject: can't get to cryptography.com  

Would this be the issue? I'm in Europe this week and so can't reach our sysadmin to ask him to check into this.

If this is not the issue, please contact me.
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cri111



Joined: 05 Nov 2004
Posts: 5

Posted: Fri Nov 05, 2004 8:37 am    Post subject: sorry  

If it's not clear, the site is www.cryptography.com and I am pretty sure it's on li-22 although I'm not the sysadmin so I don't know for sure.

Thanks.
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cri111



Joined: 05 Nov 2004
Posts: 5

Posted: Fri Nov 05, 2004 8:51 am    Post subject: yep  

DNS lookups show it is on li-22.
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golliher



Joined: 29 Jul 2003
Posts: 3

Posted: Fri Nov 05, 2004 8:56 am    Post subject: Re: ThePlanet connectivity issue 2004-11-05  

caker wrote: ThePlanet is aware of the problem and is working on it.

-Chris

It's been three hours. Can we get an update on this issue?

thanks,
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proane



Joined: 21 Jun 2003
Posts: 10

Posted: Fri Nov 05, 2004 9:13 am    Post subject:  

Just looking for an update. Its been a little over 3 hours, and it's hard to explain this situation to customers when i have nothing to work with. Any news at all?

--Patrick
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irgeek



Joined: 21 Jun 2003
Posts: 109
Location: Denver, CO

Posted: Fri Nov 05, 2004 9:15 am    Post subject: Re: sorry  

cri111 wrote: If it's not clear, the site is www.cryptography.com and I am pretty sure it's on li-22 although I'm not the sysadmin so I don't know for sure.

Thanks.

When I traceroute to that IP it dies at the same place as traceroutes to my own linode. I think you're down because of ThePlanet too.
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dmuench



Joined: 30 Oct 2003
Posts: 51
Location: Rochester, NY

Posted: Fri Nov 05, 2004 10:38 am    Post subject:  

Up now.
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Quik



Joined: 17 Sep 2003
Posts: 124

Posted: Sat Nov 06, 2004 8:38 pm    Post subject:  

Are there any details on what happened on Friday?
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irgeek



Joined: 21 Jun 2003
Posts: 109
Location: Denver, CO

Posted: Mon Nov 08, 2004 6:43 am    Post subject:  

Quik wrote: Are there any details on what happened on Friday?

Apparently not, but if I had to guess I'd say BGP got borked somehow.

--James
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cri111



Joined: 05 Nov 2004
Posts: 5

Posted: Tue Nov 09, 2004 3:07 pm    Post subject: hmm, not good  

This was the longest outage in the past few years (5 hours). I'd like more info about what happened to ThePlanet. What measures are now in place to prevent this from happening again?
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caker



Joined: 15 Apr 2003
Posts: 2404
Location: Galloway, NJ

Posted: Sun Nov 14, 2004 10:16 pm    Post subject: Re: hmm, not good  

cri111 wrote: This was the longest outage in the past few years (5 hours). I'd like more info about what happened to ThePlanet. What measures are now in place to prevent this from happening again?
Apparently, this was a BGP config problem on ThePlanet's end of things, and it only affected the 64.5.x.x range. Once they corrected the problem it took a while for the new BGP routing info to propagate.

ThePlanet takes network problems very seriously and I'm sure they've implemented checks to prevent this from happening again.

Thanks,
-Chris
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