Linode.com Forum

caker · Joined: 15 Apr 2003 Posts: 2386 Location: Galloway, NJ

The power-feed reconfiguration from last week caused ThePlanet's circuit breaker to trip this morning. Hosts 33-37, 41, 42 and 45 were affected. Power has been restored, and the Linodes have been rebooted.

I'm working with ThePlanet to resolve this once and for all; I'll post an update when I know more.

-Chris

zoot · Joined: 06 Mar 2004 Posts: 8

Quote: I'm working with ThePlanet to resolve this once and for all; I'll post an update when I know more.

This is unacceptable. If this continues to occur, I'm going to find a more suitable service provider.

PhilB · Joined: 26 Jun 2005 Posts: 2

No kidding. Already cancelled ours, though I didn't expect to get fucked over on my remaining period (paid up until the 30th June), just to cancel the automatic renewal.

Thanks a lot, sterling work.

mikegrb · Posted: Sun Jun 26, 2005 11:36 am Post subject:

PhilB wrote: No kidding. Already cancelled ours, though I didn't expect to get fucked over on my remaining period (paid up until the 30th June), just to cancel the automatic renewal.

Thanks a lot, sterling work.

The cancellation page includes a checkbox and says "Yes, I want to cancel this account immediately". No action is taken if this box is not checked. I'm sorry you missed this.

NeonNero · Joined: 04 Jan 2005 Posts: 118 Location: Ålesund, Norway

mikegrb wrote: PhilB wrote: No kidding. Already cancelled ours, though I didn't expect to get fucked over on my remaining period (paid up until the 30th June), just to cancel the automatic renewal.

Thanks a lot, sterling work.

The cancellation page includes a checkbox and says "Yes, I want to cancel this account immediately". No action is taken if this box is not checked. I'm sorry you missed this.
Looks like there are a few that misses this point completely. Maybe you need to make the word "immediately" bold?

Sipherx · Joined: 21 Apr 2005 Posts: 43 Location: Florida

JESUS! Okay now that the site has been laucnhed, I have no idea how long my clients site was down. We just launched an e-commerce site last wendesday, and in the last power outage I posted wow im glad that didnt happen when the site was laucnhed, now it happened. The weekends are my days off and I am just glad I went to check the status of the site otherwise I wouldnt have been there to type in the SSL password to startup apache2 again. This really sucks, your not gonna lose me, but I may be forced to take my clients to someone else, which does really suck because I really liked linode for client hosting.

mikegrb · Posted: Sun Jun 26, 2005 12:27 pm Post subject:

NeonNero wrote:
Looks like there are a few that misses this point completely. Maybe you need to make the word "immediately" bold?

Actually, in this case it wasn't missed as it was mentioned in the comments so I'm really not sure what his complaint was regarding it working as advertised.

Ciaran · Joined: 13 Feb 2004 Posts: 140 Location: England, UK

FTR, host36 was affected too, as far as I can tell, since my Linode was down during that time and according to uptime has now been up only 3:36...

[edit: Oops, just noticed it said "host33-37" above, not "host33, 37". Sorry for the redundancy.]

tizen · Joined: 27 Jan 2005 Posts: 10

Sipherx wrote: JESUS! Okay now that the site has been laucnhed, I have no idea how long my clients site was down. We just launched an e-commerce site last wendesday, and in the last power outage I posted wow im glad that didnt happen when the site was laucnhed, now it happened. The weekends are my days off and I am just glad I went to check the status of the site otherwise I wouldnt have been there to type in the SSL password to startup apache2 again. This really sucks, your not gonna lose me, but I may be forced to take my clients to someone else, which does really suck because I really liked linode for client hosting.

There was a way to have it automatically start up with apache1, I'm sure there's something like that for apache2 too.

-tiz

BB · Joined: 02 Mar 2004 Posts: 6

The amount of time these have been awol recently is sadly a joke, to me it looks to be over 7 hours this last time.

Some kind of notification and explanation via mail would be nice in these situations to save people coming to find out what the problem is. Its always best to be told theres an issue rather than going to find out yourself (This also applies to host reboots notification of this really should be a must.. yet again I dont want to keep checking these forums every week "just incase" my host is scheduled for a reboot).

BB.

ameyer · Joined: 19 Jun 2005 Posts: 2

caker wrote: The power-feed reconfiguration from last week caused ThePlanet's circuit breaker to trip this morning. Hosts 33-37, 41, 42 and 45 were affected. Power has been restored, and the Linodes have been rebooted.

I'm working with ThePlanet to resolve this once and for all; I'll post an update when I know more.

-Chris

Please do. At least for me, I will be asked to move our hosting elsewhere unless there is some definitive reason to believe that these reboots are done.

caker · Joined: 15 Apr 2003 Posts: 2386 Location: Galloway, NJ

BB wrote: Some kind of notification and explanation via mail would be nice in these situations to save people coming to find out what the problem is. Its always best to be told theres an issue rather than going to find out yourself (This also applies to host reboots notification of this really should be a must.. yet again I dont want to keep checking these forums every week "just incase" my host is scheduled for a reboot).

I do send out emails and post here for any planned maintenance. You can also click the "Watch this forum" link at the bottom of the "System and Network Status" forum, and it'll automatically email you when/if there's a post here.

-Chris

caker · Joined: 15 Apr 2003 Posts: 2386 Location: Galloway, NJ

ameyer wrote: caker wrote: I'm working with ThePlanet to resolve this once and for all; I'll post an update when I know more.

-Chris

Please do. At least for me, I will be asked to move our hosting elsewhere unless there is some definitive reason to believe that these reboots are done.
The way ThePlanet distributed load across the three power feeds in this cabinet is ridiculous. They left two feeds near "redline" and another barely loaded. I'll be moving the Linode.com webserver box sometime this evening, and another development box off the other circuit. I'll post another announcement when that's arranged.

-Chris

BB · Joined: 02 Mar 2004 Posts: 6

caker wrote: I do send out emails and post here for any planned maintenance. You can also click the "Watch this forum" link at the bottom of the "System and Network Status" forum, and it'll automatically email you when/if there's a post here.

-Chris

Hmmm then something strange is going on as I've never had one since I joined, yet the billing ones arrive ok.

BB.

Sipherx · Joined: 21 Apr 2005 Posts: 43 Location: Florida

Quote:

Hmmm then something strange is going on as I've never had one since I joined, yet the billing ones arrive ok.

BB.

Same here.

ThePlanet Power Problem