Linode.com Forum

zhaoke · Joined: 30 Oct 2004 Posts: 19 Location: Islab.org

Firstly, One of ur support staff is very very unfriendly, he is Mikegrb on this forum.
based on the below questions, he think i need to verify my personal credicat information.
1) your order was given a high fraud score
2) the bank you claimed issued your credit card is named after you
3) you filled false information into the box for the phone number on the back of the
credit card.
4) the IP that your signup came from was also identified as an open proxy in the past

my answer is:
1). what's ur method for verify the owner of the credit card? other well-known company only
need to enter the credit number and three or four digital security code.
2). i don't know what ur means, pls give me an example.
3). if i missed the telephone number, that's not important.
4). if i sign up the linode plan via a proxy, that will be my private proxy on my paid
vps, i never use a public proxy for surfing the internet. coz i am a security specialist.

Some suggestions:
1). Please improve ur credit card authenticating process. based on ur current method, i
believe more people would get the issues as me.
2). ur company support is not friendly, and have no patience.

zhaoke · Joined: 30 Oct 2004 Posts: 19 Location: Islab.org

I have no more time to waste on these nonsense issues. please give me an explaintation or give back my money as soon as possible.

mikegrb · Posted: Sat Jan 07, 2006 1:12 pm Post subject:

I have given you an explanation both in reply to your previous post and in the IRC channel. I apologize for not providing an explanation that you feel is adequate. As stated in the email message posted to the forums, the charges will be voided.

caker · Joined: 15 Apr 2003 Posts: 2392 Location: Galloway, NJ

I'm sorry you feel that way.

Occasionally, we need further verification that people who signup are indeed who they say they are. Otherwise, we open our ourselves and our existing clients to possible activity on our network that could adversely affect them. There is so much fraudulent activity online that we've learned to be safe rather than sorry.

In my opinion, there was nothing wrong with the way this was handled. I apologize if this extra step is annoying, but for the reasons mentioned above I feel it's warranted.

We asked you to verify your signup details (via the instructions in the email you received) or get a refund and go elsewhere. The choice is yours.

Kind regards,
-Chris

zhaoke · Joined: 30 Oct 2004 Posts: 19 Location: Islab.org

thx caker. i plan to get a refund. pls solve it as soon as possible. note: pls keep my credit card information safely, i am not trust the transaction system of ur company.

OverlordQ · Joined: 04 Jun 2004 Posts: 200

zhaoke wrote: thx caker. i plan to get a refund. pls solve it as soon as possible. note: pls keep my credit card information safely, i am not trust the transaction system of ur company.

Personally I'd trust linode *more* then the rest since Linode seems to really care about what their systems are used for.

Jay · Joined: 14 Nov 2004 Posts: 129 Location: NC, USA

Yeah, I personally give Linode credit for keeping anyone who'd take issues like this to a public forums off of my host :)

kenny · Joined: 27 Jun 2003 Posts: 66

caker wrote: ..Otherwise, we open our ourselves and our existing clients to possible activity on our network that could adversely affect them. i love you, Caker.

kenzhao · Joined: 10 Jan 2006 Posts: 7 Location: Beijing, China

hehe.. they only love his money , i have asked carker lots of times on the irc for my problems, also mikegrb, they kicked me out on irc.
they aslo think they have good at english, think i can not understand what they means. tell me that we have tell u more than n times, u got many responses. but u do not listen. my question is: when would i can get my refund? they means u can review the first email we sent u, the below is the email:

---

In regards to this order, we will need a signed authorization from the credit card
holder before being able to activate this account.

Please copy the credit card holder's license (front and back) and the credit card
used (front and back) and fax to 1-(615)-301-0265 (fax) or email to
service@linode.com. Please complete this within 48 hours, or this signup will be
cancelled and the charges voided.

Thank you,
Linode.com

--

I do not wanna waste my time any more, i get my refund, i would leave here, end voidness discussion. Caker, Mikegrb, and Linode Manager, please solve my problem as soon as possible. :)

kenny wrote: caker wrote: ..Otherwise, we open our ourselves and our existing clients to possible activity on our network that could adversely affect them. i love you, Caker.

zunzun · Posted: Tue Jan 10, 2006 6:10 am Post subject:

kenzhao wrote: Caker, Mikegrb, and Linode Manager, please solve my problem as soon as possible.

Having read your posts to the Linode support forums, I personally am of the opinion that solving your problem might require a mental health professional.

James

pclissold · Joined: 24 Oct 2003 Posts: 472 Location: Netherlands

zunzun wrote: kenzhao wrote: Caker, Mikegrb, and Linode Manager, please solve my problem as soon as possible.

Having read your posts to the Linode support forums, I personally am of the opinion that solving your problem might require a mental health professional.

James

I fear that this case may be too extreme for a mental health professional, zunzun. Since a forum banning and an IRC kicking don't seem to have done the trick, caker needs to get out his LART and apply it to the problem. Probably the first ever deployment of said tool in the history of Linode.

Thank f**k he didn't get on my host.

kenzhao · Joined: 10 Jan 2006 Posts: 7 Location: Beijing, China

the problem seems simple, but the linode support did not want to give me any replies, even no replies. thx caker, he told me the solution.

zunzun wrote: kenzhao wrote: Caker, Mikegrb, and Linode Manager, please solve my problem as soon as possible.

Having read your posts to the Linode support forums, I personally am of the opinion that solving your problem might require a mental health professional.

James

kenzhao · Joined: 10 Jan 2006 Posts: 7 Location: Beijing, China

Nononsense advice u go to a professional hospital for ur extreme mental illness.

pclissold wrote: zunzun wrote: kenzhao wrote: Caker, Mikegrb, and Linode Manager, please solve my problem as soon as possible.

Having read your posts to the Linode support forums, I personally am of the opinion that solving your problem might require a mental health professional.

James

I fear that this case may be too extreme for a mental health professional, zunzun. Since a forum banning and an IRC kicking don't seem to have done the trick, caker needs to get out his LART and apply it to the problem. Probably the first ever deployment of said tool in the history of Linode.

Thank f**k he didn't get on my host.

gmt · Posted: Wed Jan 11, 2006 9:01 am Post subject:

pclissold wrote: Since a forum banning and an IRC kicking don't seem to have done the trick, caker needs to get out his LART and apply it to the problem.
Yes this is the solution.

select * from luser where clue>0;
---
No row(s) returned

anderiv · Joined: 27 Apr 2004 Posts: 130

gmt wrote: Yes this is the solution.

select * from luser where clue>0;
---
No row(s) returned
Let's try and have some respect here, folks. This is (was) a paying linode customer...for all we know he might have gotten turned off by the not-so-warm reception he received in this forum.

Wanna say some issues about linode service