Linode.com Forum

[tristanneagle]

Hi,

I received an email on Thursday 2nd March which said the following:

"Your account with Linode.com is delinquent at this time due to your credit card being declined. We must receive payment in full for your recurring charge by March 7th or services will be subject to disconnection."

...

"If you have any questions, please contact billing@linode.com or open a support ticket"

Unfortunately, I was away at this time and was not checking my email. The card declined because it had expired and I'd been issued a new one with - unfortunately - a different number accross the front.

On the 10th March, I found the email and responded to billing@linode.com:

"Apologies for this - my card had expired and I now have a new one. I have not had a chance to log on and make the payment for the account yet. Please can you let me know - has the account been expired and, most importantly, is the data (scripts, database, files etc) still available if I renew the memebership?"

I did not get a response to this email so sent another on 15th March and then one on 21st to service@linode.com. Unfortunately, I have not received a reply to any of these emails.

Please could you answer my question:

Has the account been expired and, most importantly, is the data (scripts, database, files etc) still available if I renew the membership?

Also, it has been so long since I have had to sign-in to the linode control panel that I do not know my username and password. I have also tried every email address I can think of but unfortunately, none of these seem to trigger a reminder.

Please let me know what details you need to know in order to reset/re-activate the account.

Many Thanks,

Tristan Neagle

[caker]

Tristan,

I'll look into this and get back to you today.

-Chris

[tristanneagle]

Hi Chris,

Many thanks for sorting this out. Two further questions before I go ahead and pay the outstanding balance off:

1. Has my Linode been deleted or will all the data/files/scripts still be there. i.e. at least in theory, should it be the case that the site(s) which I was hosting on the server will still be available as they were before the account got disabled?

2. Does this mean a renewed contract with Linode begins or am I still at exactly the same point in whatever contract it was that I previously had with linode?

Many Thanks,
Tristan

[caker]

Your data is still there, however your IP address has changed, since it was released back into the pool when your account was terminated.

Your account remains unpaid for March, so you'll need to get that resolved before accessing your data. It will renew in April automatically unless you cancel before then.

-Chris