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bakins
Joined: 07 May 2004
Posts: 9
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| Posted: Fri Jul 07, 2006 8:16 am Post subject: Anoher cancellation, no refund |
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| Becoming a common thread here. I cancelled my yearly, but then was re-charged for anothe ryear on June 1, 2006. Disputing via my CC company. Would be easier if I were just credited. Also, Is there a phone/e-mail support line? |
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bakins
Joined: 07 May 2004
Posts: 9
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| Posted: Fri Jul 07, 2006 8:19 am Post subject: Cacnelled before billing date |
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| BTW, this was a yearly account that I cancelled before it was automatically renewed. An hour or so after I cancelled on-line, I got an e-mail thanking me for renewing for another year! |
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caker
Joined: 15 Apr 2003
Posts: 2387
Location: Galloway, NJ
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| Posted: Fri Jul 07, 2006 8:24 am Post subject: |
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Just to clarify, our billing system doesn't bill someone after they've canceled. In this case, he cancelled a few hours after he was billed.
We'll get your refund to you today.
-Chris |
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bji
Joined: 27 Aug 2003
Posts: 182
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| Posted: Fri Jul 07, 2006 12:39 pm Post subject: Re: Anoher cancellation, no refund |
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bakins wrote: Becoming a common thread here. I cancelled my yearly, but then was re-charged for anothe ryear on June 1, 2006. Disputing via my CC company. Would be easier if I were just credited. Also, Is there a phone/e-mail support line?
Jumping the gun and posting when there isn't an actual problem just adds noise to the discussions where there really is a problem. You cancelled after your account renewed, and you didn't even bother to try to get some help from Linode support privately before airing this (inaccurately) in public. Have more patience next time. |
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