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hisada
Joined: 14 Sep 2006
Posts: 3
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| Posted: Thu Sep 14, 2006 5:22 pm Post subject: Credit Card Authentication for Account Activation |
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I sent several questions to service@linode.com on last monday, I have no response. My question is about credit card authentication.
Linode staff required a copy of my credit card holder's license and credit card used. I do not have any license in united states. My question is what I can send insted of the license.
Anyway I cannot contact to Linode staff, I sent three e-mail since last monday. If I send these copies to service@linode.com, I do not think that they will response.
My payment receipt number is 47122, invoice number is 50197.
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Hisada |
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hisada
Joined: 14 Sep 2006
Posts: 3
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| Posted: Wed Sep 20, 2006 10:25 am Post subject: I cannot contact to linode staff yet |
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| I signup my account 11th Sep. I have confirmed that the payment correctly charged to my credit card. My account has not been activated yet. I sent four e-mails to service@linode.com and billing@linode.com, but I have no response. I tried to send e-mail by another e-mail address, also no response. Is the linode support correctly working now? How can I contact to activate my account? |
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jhmartin
Joined: 26 Apr 2004
Posts: 46
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| Posted: Wed Sep 20, 2006 11:00 am Post subject: |
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| Try the IRC server, they are often on there. |
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OverlordQ
Joined: 04 Jun 2004
Posts: 200
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| Posted: Wed Sep 20, 2006 5:44 pm Post subject: Re: I cannot contact to linode staff yet |
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hisada wrote: I signup my account 11th Sep. I have confirmed that the payment correctly charged to my credit card. My account has not been activated yet. I sent four e-mails to service@linode.com and billing@linode.com, but I have no response. I tried to send e-mail by another e-mail address, also no response. Is the linode support correctly working now? How can I contact to activate my account?
Seems to be a reoccuring theme lately. |
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jhmartin
Joined: 26 Apr 2004
Posts: 46
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| Posted: Wed Sep 20, 2006 9:22 pm Post subject: |
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| I imagine that whatever official form of ID you have for your locality would work. |
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hisada
Joined: 14 Sep 2006
Posts: 3
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| Posted: Thu Sep 28, 2006 5:37 pm Post subject: Re: Credit Card Authentication for Account Activation |
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hisada wrote: I sent several questions to service@linode.com on last monday, I have no response. My question is about credit card authentication.
Linode staff required a copy of my credit card holder's license and credit card used. I do not have any license in united states. My question is what I can send insted of the license.
Anyway I cannot contact to Linode staff, I sent three e-mail since last monday. If I send these copies to service@linode.com, I do not think that they will response.
My payment receipt number is 47122, invoice number is 50197.
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Hisada
I contacted to linode staff in IRC channel, I can use my local drivers license as my ID. I sent a copy of my driver's license and credit card. As a result, I do not have any response from service@linode.com.
They said:
-------------------------------------------------------------------------------
In regards to this order, we will need a signed authorization from the credit card
holder before being able to activate this account.
Please copy the credit card holder's license (front and back) and the credit card
used (front and back) and fax to 1-(615)-250-4945 (fax) or email to
service@linode.com. Please complete this within 48 hours, or this signup will be
cancelled and the charges voided.
Thank you,
Linode.com
-------------------------------------------------------------------------------
The payment is already charged to my credit card. I want to cancel the account, but I cannot contact to service@linode.com. |
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jhmartin
Joined: 26 Apr 2004
Posts: 46
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| Posted: Thu Sep 28, 2006 9:05 pm Post subject: |
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| I'd say try IRC again and verify that they got your email -- I suppose there is always a chance it was caught by SPAM filters. |
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zunzun
Joined: 18 Feb 2005
Posts: 175
Location: Birmingham, Alabama USA
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| Posted: Fri Sep 29, 2006 5:24 am Post subject: |
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[quote="jhmartin"]I'd say try IRC again and verify that they got your email -- I suppose there is always a chance it was caught by SPAM filters.[/quote]
"The computer ate your refund request" has that
"the dog ate my homework" ring to it. I know I'd find it
unacceptable and for that reason must seriously
doubt it as the reason so many people come to the
forums to discuss the problem. The Linode staff
would never do that, would they? I just don't see it
happening.
James |
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jhmartin
Joined: 26 Apr 2004
Posts: 46
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| Posted: Fri Sep 29, 2006 10:47 am Post subject: |
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| Well, irregardless of why the email isn't being answered, the best advice I can give is that IRC seems to work better. |
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