caker
Joined: 15 Apr 2003
Posts: 2371
Location: Galloway, NJ
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| Posted: Mon Aug 20, 2007 11:47 pm Post subject: Outage: host131 - host135 |
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Hosts 131 through hosts 135 suffered a 90 minute long outage this evening due to a tripped circuit breaker. We take care to have plenty of headroom on all our circuits, however in May, 2007, I had ThePlanet move our actual web-server from its old location to our new cage, along with very clear instructions where to plug this unit in. Unknown to us, they ignored those instructions and happily plugged it into an already-full circuit. It lasted until now...
This shouldn't have happened to begin with, and they took an absurd amount of time to go press the breaker button and move our web-server's plug to where it should have been in the first place.
Everyone should be back online now -- if not, please submit a support ticket.
I'll be following up with ThePlanet's higher-ups tomorrow. I apologize for the inconvenience.
Regards,
-Chris |
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