Linode.com Forum

caker · Last edited by caker on Fri Jun 12, 2009 12:14 pm; edited 1 time in total

dallas158 is currently offline. We're investigating the issue and will respond shortly.

-Chris

caker · Posted: Fri Jun 12, 2009 11:05 am Post subject:

There's a problem with the RAID unit on this machine. We're working on a resolution and will update shortly.

-Chris

janitha · Newbie Joined: 12 Jun 2009 Posts: 2

aww, well at least todays a slow day for a outage on this box for our uses.

derekslenk · Senior Newbie Joined: 13 May 2009 Posts: 6

I am opening a support ticket, but I am on that linode, and now it says my linode is brand new....

janitha · Newbie Joined: 12 Jun 2009 Posts: 2

derekslenk · Senior Newbie Joined: 13 May 2009 Posts: 6

Of course I am the only one left in Michigan to run while the rest of the team is in Dallas talking about a contract....

Crap.

caker · Posted: Fri Jun 12, 2009 12:10 pm Post subject:

Today, at approximately 11:30AM Eastern, dallas158 suffered a permanent data failure. We regret to announce that all data on dallas158 has been lost.

As you should already be aware, Linode does not provide backups of customer data. We do employ RAID to protect against hard drive failures, but in this case the host suffered a controller, backplane, or other hardware failure that resulted in unit corruption and data loss, despite our efforts to resurrect the RAID unit on good hardware.

We have recreated all accounts that were located on dallas158 on a new server which utilizes RAID 10 instead of RAID 1 -- and although this doesn't mitigate the loss of user data, the future performance of your Linode's disk IO will be vastly superior.

We understand that this is an inconvenience and therefore will be applying a credit of two month's service to these accounts. We'll be contacting those affected through our ticketing system shortly.

Please feel free to contact us with any questions you may have.

-Chris

contraculto · Posted: Fri Jun 12, 2009 12:33 pm Post subject:

w00 i get 2 months for free Smile

it's a good thing i hadn't dropped any sites there yet. too bad i have to do the whole setup again :/
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bd3521 · Senior Newbie Joined: 05 Feb 2009 Posts: 11

Caker: All Data lost, that's scary!

Was any customer seriously crippled by this?

derekslenk · Senior Newbie Joined: 13 May 2009 Posts: 6

Crippled no...set back a few weeks, yes. Anyone know of any good backup solutions I can use/try?

waldo · Senior Member Joined: 21 May 2009 Posts: 136

I plan on following this tutorial to do backups:
http://linode.com/wiki/index.php/AutomatedRdiffBackup

oliver · Senior Member Joined: 02 Apr 2008 Posts: 90

use the search feature of the forum

this thread for example lists a couple of ways how to backup your data to a s3 account.

http://www.linode.com/forums/viewtopic.php?t=2612
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waldo · Senior Member Joined: 21 May 2009 Posts: 136

There's even a wiki on that too:
http://linode.com/wiki/index.php/Backups_with_s3sync

bezerker · Junior Member Joined: 27 Jun 2005 Posts: 40

None of us should have been crippled. We knew what we were getting ourselves into if we didn't have backups. I did have backups unfortunately I forgot to ensure file ownership when I copied the data last... lame mistake on my fault.

Either way, no major set back in reality, just a real big annoyance.