Account registration Instantly canceled

I am trying to register an additional account for personal usage (as this current one is for business usage).
The account registration is instantly canceled as I confirm my email address, as I might have been flagged in some way.

I tried connecting support, but received the same standard answer:

  1. Make sure all of the information you enter at signup is accurate. The account name and address should correspond to the cardholder who is financially responsible for the account.

  2. If you used a VPN to create your account, try to sign up without a VPN. Some VPNs have a history of being used for fraudulent or illicit activity, which may have caused your account to be flagged as high risk.

  3. There is no restriction on the number of Linode accounts you may have. However, if we determine that you are creating multiple accounts in an attempt to bypass restrictions or limits on an existing account, we may prevent you from creating new accounts.

The information I provided is, to my best knowledge, complete and accurate.
I did not use a VPN, or any monitored network as per my knowledge.
I do indeed try to register another account with the same billing information, but I do not understand as to why this might be an issue, nor was I advised to try a different card.
As an important note, the same issued was encountered as I registered the current account some time ago, but it was resolved as I contacted support (which did not happen this time).

I need assistance in registering this additional account, and I am willing offer any required information concerning both the purpose of the account, or my identity, and an advance payment, if needed.

Thanks in advance.

2 Replies

Linode Staff

Although our cancellation email lists the most common reasons for a new account to be cancelled, it is not an exhaustive list as we are not able to share the process we use to make these decisions. That said, there is some additional advice in this Linode Community Questions post that you may find helpful:

How to Activate Account

You are always welcome to try signing up again, but we are unable to guarantee that the new attempt will be successful. These situations are handled on a case-by-case basis, so you're welcome to reach out to us at with questions about your situation.

Thank you kindly for you reply @jyoo.

Forgive me for my bluntness, but your reply is too generic and not very helpful, as I received the same one in an email. Nor does the link you offered provide any useful information.
I do enjoy using Linode, but the registration process seems defect and arbitrary and I did not manage to receive any useful support as to how to get the account activated, although I am open to full collaboration on my part.

Again, forgive my bluntness, but replies I receive are in the order of "We are sorry it didn't work. You may try again, but it still might not work. We are not sure why".

Is there an actual process by following which I might get my account activated? If yes, please tell, and do not provide the same generic response.

Thank you kindly.


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