Updated by Linode Written by Linode
Linode provides technical support services 24 hours a day, 7 days a week. Our support staff ensures the ability of the network, verifies that you can access your Linode, resolves performance issues with hosts, and works to fix any service-related issues you may be experiencing.
Before contacting Linode support, use the following resources to try to resolve the issue on your own. If you can’t resolve the issue after reviewing these resources, please feel free to contact us.
- Frequently Asked Questions: Review the Linode Beginner’s Guide for the answer to your question.
- Network Status: If a data center experiences downtime, our support staff will regularly update the Status webpage until the issue has been resolved.
- Troubleshooting: Use the checklists in the Troubleshooting quick start guide to try to resolve the issue yourself.
- Community Support: Search our forums to see if your issue has already been posted. If not, you can create a new post or ask your question in the IRC channel.
Contacting Linode Support
There are several ways to contact the support team. Please try creating a support ticket first. Here’s how:
- Log in to the Linode Manager.
- Select the Support link.
Select the Open a new Support Ticket link. The webpage shown below appears.
Enter a summary of your issue in the Summary field.
From the Regarding menu, select a option related to the issue you are reporting.
Enter a description of the problem in the Description field. Please provide as many details as possible.
Click Open Ticket.
Linode support staff will respond as soon as possible.
If you are having difficulty logging in to the Linode Manager and opening a support ticket, you can email Linode Support at email@example.com. You can also call Linode 24 hours a day at (609) 380-7100 (international) or (855) 454-6633 (local). If your call is diverted to voice mail, please leave a detailed message explaining your problem. Your call will be returned as quickly as possible.
Email firstname.lastname@example.org to report network abuse, unauthorized access attempts, or spam originating from our servers. Please forward spam with the full headers intact, and include logs documenting unauthorized access.
This guide is published under a CC BY-ND 4.0 license.