Current Version: 1.1.1
Last Updated: October 29, 2018

Linode LLC ("Linode," "we," "us," or "our") respects your privacy and is committed to protecting the Personal Data it collects. The purpose of this Privacy Policy is to inform you of how we protect your privacy when accessing or using Linode Resources.

General Terms and Privacy Shield Notice

Scope
This Privacy Policy applies to Linode Resources that link to, or reference, this Privacy Policy, and describes the ways Linode collects and uses your personal information and the choices you have regarding collection, use, maintenance, access and transmission of your personal information. Capitalized terms not expressly defined in this Privacy Policy shall have the meaning found in the Customer Agreement. By utilizing a Linode Resource, including without limitation the Linode Services, Linode's website or otherwise providing your Personal Data to Linode via any other means, you or the entity you represent ("you" or "your") accept and consent to the rights, obligations and practices described in this Privacy Policy.

Privacy Shield and Cross-Border Transfers of Personal Data
Linode is an international organization headquartered in the United States of America (the “US”). By utilizing a Linode Resource, you expressly consent to Linode’s access, maintenance, transmission and/or use of your Personal Data outside of your country of residence, regardless of location or jurisdiction.

This means that your use of a Linode Resource may result (i) in your Personal Data being stored and/or processed in any country that Linode, our affiliates or our subprocessors maintain facilities, and (ii) that while in such jurisdictions, your Personal Data may be subject to access pursuant to the laws of those jurisdictions (which may be more or less comprehensive as the laws of your country). To obtain a list of Linode’s affiliates and subprocessors, please email support@linode.com.

In addition to our obligations under US law, Linode supplements the protection of the international transfer of your Personal Data in the following ways:

  • EU-US Privacy Shield. The European Union – US Privacy Shield Framework (“EU-US Privacy Shield”) is an international agreement between the European Union (“EU”) and the US regarding the collection, use, and retention of personal information transferred from the European Economic Area to US data processors. The EU-US Privacy Shield is administered by the United States Department of Commerce and governed by the EU-US Privacy Shield Principles. Linode participates and complies with the EU-US Privacy Shield and agrees that all cross-border transfers of Personal Data from/to the European Economic Area are subject to the EU-US Privacy Shield Principles. As a participant of the EU-US Privacy Shield, Linode is subject to the regulatory enforcement powers of the US Federal Trade Commission, and in some instances, may be required to disclose Personal Data to lawful requests by public authorities. In the event of a conflict between the terms in this Privacy Policy and the EU-US Privacy Shield Principles, the EU-US Privacy Shield Principles shall govern. To learn more about the Privacy Shield and to view Linode’s EU-US Privacy Shield certification, please visit https://www.privacyshield.gov/.

  • Swiss-US Privacy Shield. The Switzerland – US Privacy Shield Framework (“Swiss-US Privacy Shield”) is an international agreement between Switzerland and the US regarding the collection, use, and retention of personal information transferred from Switzerland to US data processors. The Swiss-US Privacy Shield is administered by the United States Department of Commerce and governed by the Swiss-US Privacy Shield Principles. Linode participates and complies with the Swiss-US Privacy Shield and agrees that all cross-border transfers of Personal Data from/to Switzerland are subject to the Swiss-US Privacy Shield Principles. As a participant of the EU-US Privacy Shield, Linode is subject to the regulatory enforcement powers of the US Federal Trade Commission, and in some instances, may be required to disclose Personal Data to lawful requests by public authorities. In the event of a conflict between the terms in this Privacy Policy and the Swiss-US Privacy Shield Principles, the Swiss-US Privacy Shield Principles shall govern. To learn more about the Privacy Shield and to view Linode’s Swiss-US Privacy Shield certification, please visit https://www.privacyshield.gov/.

Third Party Transfers of Data
Linode may transfer Personal Data to third parties acting on our behalf when operationally necessary to provide the Services. If Linode has received your Personal Data in the US or the EU and subsequently transfers your Personal Data to a third party acting on our behalf, and such third-party agent processes your Personal Data in a manner that is inconsistent with the applicable Privacy Shield Principles, Linode will remain responsible and liable unless we can prove that Linode is not responsible for the event giving rise to the damage.

Dispute Resolution
Please direct any complaints regarding this Privacy Policy to us at privacy@linode.com, or via postal mail or facsimile using contact information found on Linode's About Us page. We will attempt to resolve any such complaints in a reasonably timely manner and in accordance with this policy.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

You may also, under certain circumstances, invoke binding arbitration for complaints not resolved by the dispute resolution procedures described in this section. For more information about binding arbitration and the Privacy Shield frameworks, please visit the Privacy Shield website at https://www.privacyshield.gov/.

Additional Terms