Current Version: 1.2
Last Updated: May 13, 2019
General Terms and Privacy Shield Notice
Privacy Shield and Cross-Border Transfers of Personal Data
Linode is an international organization headquartered in the United States of America (the “US”). By utilizing a Linode Resource, you expressly consent to Linode’s access, maintenance, transmission and/or use of your Personal Data outside of your country of residence, regardless of location or jurisdiction.
This means that your use of a Linode Resource may result (i) in your Personal Data being stored and/or processed in any country that Linode, our affiliates or our subprocessors maintain facilities, and (ii) that while in such jurisdictions, your Personal Data may be subject to access pursuant to the laws of those jurisdictions (which may be more or less comprehensive as the laws of your country). To obtain a list of Linode’s affiliates and subprocessors, please email firstname.lastname@example.org.
In addition to our obligations under US law, Linode supplements the protection of the international transfer of your Personal Data in the following ways:
Third Party Transfers of Data
Linode may transfer Personal Data to third parties acting on our behalf when operationally necessary to provide the Services. If Linode has received your Personal Data in the US or the EU and subsequently transfers your Personal Data to a third party acting on our behalf, and such third-party agent processes your Personal Data in a manner that is inconsistent with the applicable Privacy Shield Principles, Linode will remain responsible and liable unless we can prove that Linode is not responsible for the event giving rise to the damage.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
You may also, under certain circumstances, invoke binding arbitration for complaints not resolved by the dispute resolution procedures described in this section. For more information about binding arbitration and the Privacy Shield frameworks, please visit the Privacy Shield website at https://www.privacyshield.gov/.
- What Personal Data is Collected by Linode?
- How is Personal Data Collected by Linode?
Linode collects and logs your IP address, the time and duration of your visit, the time and duration of the pages on Linode's website that you view (where applicable) and information about your computer system, such as your browser type and operating system, whenever a Linode Resource is accessed or used by you. In the case of Customers, we collect, maintain, transmit and/or use Personal Data provided by you in your Account, including without limitation, your full name, Linode identification number, billing data and contact information.
Linode also collects anonymous usage information on Visitors to its website through use of Google Analytics. Google Analytics may employ third party tracking cookies to gather anonymous browser, operating system, geographic, and website navigation information. Use of the Linode Manager interface requires the acceptance of cookies for login session management purposes.
Linode will likely place a cookie on your hard drive during the web visit. A cookie is a unique alphanumeric identifier that Linode uses to determine the number of unique Visitors that view its website, whether or not those Visitors are repeat Visitors, and the source of the visits. Cookies cannot be executed as code or used to deliver a virus. Other servers cannot read cookies and personal information cannot be gathered from cookies. Cookies are simply an identifier shared between you and Linode to allow Linode to improve the services Linode offers to you through its website. If you do not wish cookies to be placed on your computer, then they can be disabled in your web browser. The option to do so is normally found in your browser's "security settings" section. However, please note, permanently disabling cookies in your browser may hinder your use of Linode's website as well as other website and interactive services.
A web beacon, also known as a web bug, is a small graphic (usually 1 pixel x 1 pixel), that is embedded in a web advertisement, email, or page on Linode's website, which is invisible to you. When you view a page on Linode's website, an e-mail or an advertisement, your web browser will request the web beacon from a web server, which in turn will set a cookie in your web browser containing a unique identifier. This unique identifier will be linked to log information that is used to track your usage of Linode's website in order to determine the effectiveness of content and advertising campaigns.
- Why Does Linode Collect Personal Data?
Linode may use your Personal Data to process your service requests, handle orders, deliver products and services, process payments, communicate with you about orders, provide access to secure areas of Linode's website, and to enable Linode to review, develop and continually improve the products, services and offers that it provides. Linode also uses this information to prevent or detect fraud or abuses of Linode's website and to enable third parties to carry out technical, logistical or other functions on its behalf.
Linode uses Personal Data to send information about Linode to Visitors and to contact them when necessary. Linode also uses the information that it collects to improve the content of its website and as training aids for its employees. Visitors have discretion as to whether to grant information to Linode upon Linode's request for information.
For Financial Information
Linode may ask Customers to enter credit card or account information in order to process orders for services placed with Linode. Financial information provided via its website is transferred over a secure connection via Worldpay, Inc. a payment processing company. Linode does not collect this information and will not authorize the release of the information to anyone not directly involved in processing the transaction. This information may be encrypted and stored for logging purposes by Worldpay, Inc.
Credit card numbers are used by Worldpay, Inc. only for processing payments and are not used for any other purposes. Linode entered into a written agreement with Worldpay, Inc. and it will continue to enter into written agreements with third parties that provide credit card processing services. Linode will ensure that appropriate security and confidentiality measures are in place in safeguarding your personal data.
For Use Information
Linode uses website use information to measure interest in and develop its web pages and marketing plans, customize the content you view on your web visits based on your activity during past visits, and administer Linode's website. In addition:
- Linode uses a Visitor's IP address to help diagnose problems with its servers, and to administer its website.
- Linode uses web beacons to count the number of times that its advertisements and web-based e-mail content are viewed. Linode combines web beacon information with cookies to track activity on its website originating from advertisements and web-based e-mail content.
For Support Information
Linode uses information that you provide to it via telephone calls, chat, e-mail, web forms and other communications to correspond with you about services you may be interested in purchasing. If you elect to purchase a service online using a web form, Linode will use the information to establish your account. Information you submit in writing, such as chat, e-mail, and web form information is archived and may be tied to information that Linode collects about your web visits. Your telephone call may be recorded for training purposes and Linode may enter information you provide via telephone into its systems to use for the purposes described in this paragraph.
- What does Linode Disclose to Regulatory Agencies and other Third Parties?
Linode transfers Personal Data to third parties, including without limitation, law enforcement agencies and consumer reporting agencies, in the normal course of business, subject to service of lawful process or your written consent.
If you breach the Customer Agreement or other applicable Service Level Agreement, or if Linode is under a duty to disclose your Personal Data in order to comply with any legal obligation, Linode may disclose your information to the relevant authority. Disclosure may include, but is not limited to, exchanging information with other companies and organizations for the purposes of regulatory auditing, fraud protection and credit risk reduction. In particular, Linode may release the information it collects to third parties when Linode believes that it is appropriate to comply with the law, to enforce legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable conduct. In the event of a Customer request for the disclosure of Personal Data by Linode, Customer will be responsible for the cost of disclosure efforts outside of Linode's normal course of business.
- Exercising User Choice
Subject to applicable law, you have the choice to and right to limit, restrict or deny Linode's ability to share your Personal Data with third parties or use of your Personal Data for a purpose that is materially different from the purpose for which it was originally collected or authorized by you. In order to exercise your right to choose, please contact us at email@example.com, or via postal mail or facsimile using contact information found on Linode's About Us page. Please note, in the absence of any notice to the contrary, you expressly grant Linode permission to share your Personal Data at Linode's discretion.
- Security and Integrity of your Personal Data
Linode intends to protect and secure your Personal Data in accordance to the terms of this Privacy Statement and the Customer Agreement, and has implemented physical, administrative and technical measures designed to protect your Personal Data from unauthorized access, use or disclosure. These industry-standard safeguards are consistent with the ISO/IEC 27001:2013 standard, and include without limitation encryption of credit card information, password and/or cryptographic key-based authentication controls on servers which house personal information, browser-based secure sockets layer encryption, and other storage system access control mechanisms to protect the integrity of internal databases and prevent unauthorized access.
Linode requires all Linode business partners and vendors to provide the same or greater protections for any Personal Data that is disclosed by Linode in furtherance of our provision of a Linode Resource to you. To learn more about Linode's contractor requirements, please contact us at firstname.lastname@example.org, or via postal mail or facsimile using contact information found on Linode's About Us page.
- Access to Personal Data
You control access to Personal Data maintained or stored by you via Linode's web-based interface for account management. You may update your information at any time. You may cancel your account at any time and may request that your personal information be deleted from Linode's databases, with the exception of: network access logs, which may be stored for any duration of time at Linode's discretion, cases where financially fraudulent or otherwise illegal activity is deemed to have occurred (as determined by Linode management or law enforcement officials), in which case personal information may be retained indefinitely for purposes of ongoing investigation and prevention of fraud recurrence, or cases where a violation of the Customer Agreement and applicable Service Level Agreement has resulted in cancellation of your account (as defined by revocation of your permission to utilize Linode's services), in which case personal information may be retained indefinitely for purposes of prevention of further use of Linode's services in the future by the offending individual.
Upon request, Linode will grant you reasonable access to Personal Data maintained by Linode about you. In addition, we will take reasonable steps to correct, amend or delete information that is demonstrated by you to be inaccurate, incomplete or processed in violation of applicable law. Unless required by law, Linode will not permit you to access the Personal Data of any Data Subject other than yourself.
- Sensitive Information
Linode will not intentionally collect or maintain, and requests that you do not provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive information. If you host any material or information that is sensitive and/or subject to the Graham-Leach Bailey Act, the Health Information Privacy Portability and Accountability Act, or any other law or regulation, such information and compliance with applicable privacy laws remains solely your responsibility. Linode is not responsible for any sensitive information stored by you on its system.
- Children's Online Privacy Protection
Linode's services are not designed for or directed to children under thirteen (13) years of age and Linode will not intentionally collect or maintain information about anyone under thirteen (13) years of age.
- Unmanaged Service
You bear sole responsibility for maintaining the security of virtual private server ("VPS") environments maintained under your account(s). You are solely responsible for ensuring compliance with any and all applicable privacy guidelines and regulations for all jurisdictions in which you may operate with respect to appropriate practices for the collection, storage, and dissemination of personal information using your Linode VPS. In no event shall Linode be held liable for your failure to adopt and/or practice appropriate measures for safeguarding personal information stored within or transmitted through your Linode VPS.
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- "Customer Agreement" means the Linode Data Processing and Customer Agreement published here, as amended at Linode's sole and absolute discretion from time to time.
- "IP" means any internet protocol address, including without limitation, unique and non-unique network addresses.
- "Personal Data" means any information relating to a Data Subject that you or your End Users directly or indirectly provide to us as part of the Linode Services or any Data Subject's use of any Linode Resource.
- "Visitor" or "Visitors" means any individual(s) or entity(ies) that accesses, maintains, transmits, develops, acquires, operates or otherwise uses any Linode Resource but is not a Customer.