Support Incident Tracker powered by Webuzo

by webuzo
0 deployments · 0 still active · last rev. 2 years ago

Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System').

Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them.

Webuzo is a Single User Control Panel which helps users deploy Web Apps (WordPress, Joomla, Drupal, etc) or System Apps (Apache, NGINX, PHP, Java, MongoDB, etc) on their virtual machines or in the cloud.

You can get a Webuzo License here
http://www.webuzo.com/pricing

Path to Installation Logs : /root/webuzo-install.log

Instructions
On completion of the installation process, access http://your-ip:2004 to configure Support Incident Tracker and Softaculous Webuzo initially.

Contact : http://webuzo.com/contact

Compatible with: CentOS 5.6, CentOS 6.5, Ubuntu 12.04 LTS, Ubuntu 14.04 LTS
						#!/bin/bash
# <udf name="webuzo_license_key" label="Premium Webuzo License Key" example="WEBUZO-XXXXX-XXXXX-XXXXX"/>

###########################################################################################################
# Install Support Incident Tracker and Softaculous Webuzo
# Description -
# About Webuzo :
#   Webuzo is a Single User Control Panel which helps users deploy Web Apps (WordPress, Joomla, Drupal, etc)
#   or System Apps (Apache, NGINX, PHP, Java, MongoDB, etc) on their virtual machines or in the cloud.
#
# About Support Incident Tracker :
#   Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses
#   PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk'
#   or 'Support Ticket System').
###########################################################################################################

# Install Support Incident Tracker Script using Webuzo
function install_webuzo_script(){
   
    # Install Webuzo
    install_webuzo
   
    wget http://files.webuzo.com/ip.php >> /root/webuzo-install.log 2>&1
    ip=$(cat ip.php)
   
    /usr/local/emps/bin/curl "http://$ip:2004/install.php?prepareinstall=409&license=$1"
   
}

# Install Webuzo Function
function install_webuzo(){
       
    # Fetch the Webuzo Installer
    wget -N http://files.webuzo.com/install.sh >> /root/webuzo-install.log 2>&1
   
    # Modify Permissions
    chmod 0755 install.sh >> /root/webuzo-install.log 2>&1
   
    # Execute
    ./install.sh >> /root/webuzo-install.log 2>&1
   
    # Clean Up
    rm -rf install.sh >> /root/webuzo-install.log 2>&1
   
}

#########################################################
#	Installing Support Incident Tracker and Softaculous Webuzo
#########################################################

install_webuzo_script $WEBUZO_LICENSE_KEY

# Check the return of the above command and display the result accordingly

echo " "
echo "-------------------------------------"
echo " Installation Completed "
echo "-------------------------------------"
echo "Congratulations, Support Incident Tracker has been successfully installed"
echo " "
echo "You can now configure Support Incident Tracker and Softaculous Webuzo at the following URL :"
echo "http://$ip:2004/"
echo " "
echo "Thank you for choosing Softaculous Webuzo !"
echo " "