My site can't be reached

Suddenly my site can't be reached, I don't know why and also I don't know how to fix it

3 Replies

I'm going to need some more information:

  • How? via web-server?
  • Can you ping the domain name/IP address?
  • Is your Linode running? Is the web server running?
  • Did you install updates recently? Which distro do you use?

Inquiring minds want to know…

-- sw

Shure Stevewi, sorry if I forgot to write the details.

I'm running a Linode with the one click wordpress configuration, it's running Debian 10 and the unexpected error is, I try to access via web browser my Wordpress site via the domain or Linode IP address I get a Can't reached server.

My domain is sarahquintana.design and the IP address is 96.126.97.222, only the IP can be ping and with my domain gets me a message like this "ping: cannot resolve sarahquintana.design: Unknown host"

Yes, my Linode is running and when I reboot my server, the console apache is running "OK" so… I guess the web server is running.

No, I didn't install updates.

Also in another forum thread ( https://www.linode.com/community/questions/11502/cannot-reach-server )
The person found that his Linode is listening another port, maybe that can be my problem. If it is how can I check the port that my Linode is listening.

I'm grateful of your response.

You write:

only the IP can be ping and with my domain gets me a message like this "ping: cannot resolve sarahquintana.design: Unknown host"

When I tried to query the flavor of your web server, I got:

stevewi:~ $ httptype sarahquintana.design
Warning: Hostname lookup failure: sarahquintana.design

This leads me to believe that DNS is not set up correctly. The IPv4 address you gave "forwards" to the IPv6 address:

stevewi:~ $ dig 96.126.97.222

; <<>> DiG 9.10.6 <<>> 96.126.97.222
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 35759
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
; OPT=65401: 1f (".")
;; QUESTION SECTION:
;96.126.97.222.            IN  A

;; AUTHORITY SECTION:
.            3600    IN  SOA a.root-servers.net. nstld.verisign-grs.com. 2021020300 1800 900 604800 86400

;; Query time: 116 msec
;; SERVER: 2607:f060:2::1#53(2607:f060:2::1)   ;; <-- !!!!!
;; WHEN: Tue Feb 02 20:06:59 PST 2021
;; MSG SIZE  rcvd: 122

That's about all I can tell you. Are you sure you didn't change anything?

-- sw

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