Anni fa, quando Linode era ancora un po' troppo giovane, tutte le nuove sottoscrizioni venivano attivate istantaneamente. Tutti lo adoravano e la vita era bella, fino a quando non ci siamo resi conto che alcune persone non erano molto oneste e amavano usare informazioni rubate sulle carte di credito, derubare le persone e fare cose brutte con le risorse. Così è iniziata l'era della revisione manuale di tutte le iscrizioni. Almeno una persona, e probabilmente molte altre, ha esaminato ogni singola iscrizione tra le migliaia che abbiamo ricevuto nel corso degli anni.
L'abbiamo trasformata in una competizione nell'ufficio Linode - chi ha il maggior numero di attivazioni, chi ha il ritardo medio di attivazione più breve (chi pensate che vinca?) - ma è ancora una seccatura quando perdiamo un account perché qualcuno aveva un bisogno urgente di un Linode, o quando un'iscrizione legittima è rimasta in coda per ore in attesa di revisione.
Abbiamo quindi trovato un modo per far sì che le iscrizioni legittime (basate sui nostri criteri speciali di segretezza) ricevano immediatamente l'attivazione dell'account, mentre le iscrizioni più discutibili finiscono nella nostra coda di revisione.
Se a questo si aggiunge un sistema di iscrizione completamente rielaborato, più semplice e facile da usare, si ha la stoffa di un team Linode felice.
Guardate qui:
https://www.linode.com/signup/
Commenti (14)
We all know mikegrb had the best time.
That’s great to hear.
Any word about what you might be cooking up as a Christmas gift to use current and potential customers.
We haven’t seen a RAM increase in quite some time, that would be my vote or going to the new Six-Core Intel servers 🙂
A typo on the signup form: CVV should be CVC (“Card Security Code”).
@Cliff: CVV (Card Verification Value) I’m not sure which is the most used, but there seems to be several abbreviations for the same thing: http://en.wikipedia.org/wiki/Card_Security_Code
Big fan of the new form design and large input boxes. Well done.
@tsaro: Ah — I didn’t know that. FWIW I’ve only seen it referred to as CVC during my too frequent credit card use on the web. Hence the “typo” comment.
awesome!! 😀
I’m not a linode customer; just saw the signup page, and I have to say I couldn’t find any anti-spam or anti-fraud detection method.
black magic, eh…
@heri: caker sends a team of ninjas to your house at night while you sleep to run a background check
Must be working well, as I’m a brand new customer, and didn’t notice that the process wasn’t completely automated.
http://billeater.com/ up and live on a linode as of yesterday!
I don’t know what system you guys use to deny people service although it must be better than the rest cause other VPS providers have denied me service. I admit that my intent often is perceived to be nefarious. However- real hackers would wouldn’t ever think so. Having said that I respect Linode for not having denied me instant access or using IP address schemes as criteria for instant acceptance (or other absurd things you can easily work around). I’m glad to know Linode isn’t just another service provider. It clearly isn’t just another job/owner/corporation.
Good sign-up system, big boxes, clear , easy to sign up in less than one minute. Nice work !
Well I actually am still waiting to login now, received “receipt” 1.5 hours ago, and had to wait .5 hours from sign-up to get that, still cannot login.
Called number listed on website (609) 593-7103 just now, no answer went to answering machine.
Got to say this is not building my confidence in you guys, I am trying to move a bunch domains off slowdaddy, and was very excited to signup, spent a lot of time debating between you and slicehost, and now I am seriously having second thoughts.
I’m in asia so it the begining of my day now.
I’ll be waiting…
Matthew Trachtenberg
Hi Matthew,
Just wanted to give you my vote of confidence for Linode. I’ve used SliceHost and Linode, and while they’re both good I much prefer Linode.
My own activation was indeed instant, but I’m about the most “verifiable” person that ever lived – if you’re in Asia, they may be taking some additional verification steps. I work in web hosting and unfortunately about 95% of our fraud attempts come from Asia, so it’s probably similar for Linode.
Cheers,
–Chris