Years ago, when Linode was still wet behind the ears, all new signups were activated instantly. Everyone loved it, and life was good — until we realized that some people weren’t the most honest and liked to use stolen credit card information and rip people off and do nasty things with resources. And so began the age of manually reviewing all signups. At least one person, and likely many more, has looked at each and every signup among the many thousands we’ve received over the years.
We’ve turned it into a competition at the Linode office — who has the most activations, who has the shortest average activation delay (who do you think wins?) — but it’s still a drag when we lose out on an account because someone had an emergency need for a Linode, or when a legitimate signup has sat in the queue for hours waiting for review.
So, we’ve figured out a way to have those legitimate signups (based on our special secret-sauce criteria) receive their account activation instantly, whilst the more questionable signups go into our review queue.
Combine this with a completely reworked sign-up system, which is simpler and easier to use, and you have the makings of a happy Linode Team.
Check it out: