The Support team goes above and beyond to provide solutions and resources to solve customer problems. We work through various channels to help our customers (tickets, emails, phone calls, social media) quickly, with technical accuracy and sincerity at the heart of every interaction. We empower every team member to feel confident and capable in handling any issue that comes our way through a robust training and mentorship program.
We LOVE Linux and we use it every day. Our environment and the tools we use at Linode make it easy to switch between independent, autonomous work and collaboration with colleagues for customer escalations, projects, and product development. Our culture and core values in Support influence everything we do, and we seek every opportunity to improve ourselves, our team, our processes, and the company.
We strive to provide the best support in our industry. When customers say what they love about Linode, “Customer Support” should be at the top of their list.
As a company, we believe in providing every opportunity to help the Support team grow and develop their skills. This is not only beneficial to the company, but to the growth and development of our support team and our customer’s experience in crucial times.
Each Customer Support hire goes through an intensive internal training class to learn the ins and outs of both the Linode platform and Linux essentials.
Customer Support team members are given the opportunity to work with senior management to create and develop a plan that helps them get to where they'd like to progress in the company.
Linux and technology is a passion. We promote that all employees take time throughout the week to work on personal projects that are related to their department, but not necessarily their daily tasks.
We're always looking for talented and dedicated team members. If all of this sounds like something you'd like to be a part of, check out our careers page and apply for a position. Tech experience isn't a must, but a passion for providing help to our customers is.