✓ Solved

How can I use my promo code?

Under account/billing (Billing Info) I have these three tabs:
Account Balance: 0.00$
Promotions: promo code $100.00 remaining (Expires: 2023-02-01)
Accrued Charges: $1.36

If I pass the mouse over the question mark in the promo code tab I can see "code received for $100. The promotional value expires 60 days from redemption".

How can I use this code? Is it automatically applied at the end of the month or I need to perform additional actions?

Thanks

3 Replies

✓ Best Answer

Hey @edoardottt

Yes, when an invoice is generated on the first of the month, our billing system will automatically deduct the payment from the available promotional credit. You would also want to pay attention to your promotional credit status, because when it expires or if it is used up our system will then automatically bill your default payment method.

See Understanding Billing and Payments for more information.

This thread should be promoted to the FAQ.

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