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Community ▶ Questions ▶ URGENT ISSUE-Server down, apparently due to wrong PHP setup
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URGENT ISSUE-Server down, apparently due to wrong PHP setup

development

Hello,

I have tried getting help from Linode staff since yesterday evening, but it has really not solved anything at all. We come from CleverKite and were recommended to come over here since it closes in 2015, but we are actually amateurs when it comes to any web development. I was told to come get help from the community for :

"There appears to be an error in the way your fastcgi (PHP) is set up."

The message that appears on our website is the following :

__503 Service Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.__

Honestly, I was told so many probable causes and suggested to do so many different things to try to identify what was wrong that I really have no idea why it would suddenly be due to wrong php setup. Even then, I do not know how to check what is wrong with it and how to fix it.

We migrated only Monday, and the site (http://worldbeyblade.org) was OK except for some MySQL connection issues until Tuesday around 8 PM, and since then our server has been down without any changes. Some of the solutions I was given are to resize to a higher plan, costing us double the amount, as well as rebooting a few times. Technically though, we were also told that everything seemed perfectly fine with our server, the Linode Manager even says it is "Running", but that our site pulls up that 'Service Unavailable' page anyway.

At the beginning, we were told that what might have caused this downtime is that our server OOMed.

Our website is a community message board of many thousand Members, so downtime like this really needs to be at a minimum, such as no more than 48 hours …

Thank you very much for whoever tries helping us.

16 Replies

What does your web server's log say?

Hello,

As I had mentioned, nobody on our staff is particularly knowledgeable about that, but I was asked to run a few commands, so hopefully what you are looking for is somewhere :

Here is the result for service –status-all :

[ + ] apache2

[ + ] atd

[ + ] bind9

[ + ] clamav-daemon

[ + ] clamav-freshclam

[ ? ] console-setup

[ + ] cron

[ - ] dbus

[ ? ] dns-clean

[ + ] friendly-recovery

[ - ] hhvm

[ ? ] irqbalance

[ ? ] killprocs

[ ? ] kmod

[ ? ] mailman

[ + ] memcached

[ ? ] mysql

[ ? ] networking

[ + ] ntp

[ ? ] ondemand

[ + ] postfix

[ - ] postgresql

[ ? ] pppd-dns

[ - ] procps

[ + ] proftpd

[ - ] quota

[ - ] quotarpc

[ ? ] rc.local

[ + ] resolvconf

[ - ] rsync

[ + ] rsyslog

[ + ] saslauthd

[ ? ] screen-cleanup

[ ? ] sendsigs

[ - ] spamassassin

[ - ] ssh

[ - ] sudo

[ - ] sysstat

[ + ] udev

[ ? ] umountfs

[ ? ] umountnfs.sh

[ ? ] umountroot

[ - ] unattended-upgrades

[ - ] urandom

[ ? ] usermin

[ ? ] webmin

AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using ::1. Set the 'ServerName' directive globally to suppress this message

VirtualHost configuration:

*:80 ::1 (/etc/apache2/sites-enabled/000-default.conf:1)

ServerRoot: "/etc/apache2"

Main DocumentRoot: "/var/www"

Main ErrorLog: "/var/log/apache2/error.log"

Mutex fcgid-proctbl: using_defaults

Mutex ssl-stapling: using_defaults

Mutex proxy: using_defaults

Mutex ssl-cache: using_defaults

Mutex default: dir="/var/lock/apache2" mechanism=fcntl

Mutex mpm-accept: using_defaults

Mutex fcgid-pipe: using_defaults

Mutex authdigest-opaque: using_defaults

Mutex watchdog-callback: using_defaults

Mutex proxy-balancer-shm: using_defaults

Mutex rewrite-map: using_defaults

Mutex authdigest-client: using_defaults

PidFile: "/var/run/apache2/apache2.pid"

Define: DUMP_VHOSTS

Define: DUMPRUNCFG

User: name="www-data" id=33

Group: name="www-data" id=33

This is for apache2ctl -S :

AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using ::1. Set the 'ServerName' directive globally to suppress this message

VirtualHost configuration:

*:80 ::1 (/etc/apache2/sites-enabled/000-default.conf:1)

ServerRoot: "/etc/apache2"

Main DocumentRoot: "/var/www"

Main ErrorLog: "/var/log/apache2/error.log"

Mutex mpm-accept: using_defaults

Mutex fcgid-pipe: using_defaults

Mutex authdigest-opaque: using_defaults

Mutex watchdog-callback: using_defaults

Mutex proxy-balancer-shm: using_defaults

Mutex rewrite-map: using_defaults

Mutex authdigest-client: using_defaults

Mutex fcgid-proctbl: using_defaults

Mutex ssl-stapling: using_defaults

Mutex proxy: using_defaults

Mutex ssl-cache: using_defaults

Mutex default: dir="/var/lock/apache2" mechanism=fcntl

PidFile: "/var/run/apache2/apache2.pid"

Define: DUMP_VHOSTS

Define: DUMPRUNCFG

User: name="www-data" id=33

Group: name="www-data" id=33

For tail /var/log/apache2/error.log :

[Wed Dec 31 15:49:36.113311 2014] [proxy:error] pid 5952Connection refused: AH00957: FCGI: attempt to connect to 127.0.0.1:9000 (*) failed

[Wed Dec 31 15:49:36.113389 2014] [proxy_fcgi:error] [pid 5952] [client 49.146.159.76:50040] AH01079: failed to make connection to backend: 127.0.0.1

[Wed Dec 31 15:49:36.988644 2014] [proxy:error] pid 17062Connection refused: AH00957: FCGI: attempt to connect to 127.0.0.1:9000 (*) failed

[Wed Dec 31 15:49:36.988714 2014] [proxy_fcgi:error] [pid 17062] [client 195.211.155.162:57644] AH01079: failed to make connection to backend: 127.0.0.1

[Wed Dec 31 15:49:41.807757 2014] [proxy:error] pid 4361Connection refused: AH00957: FCGI: attempt to connect to 127.0.0.1:9000 (*) failed

[Wed Dec 31 15:49:41.807819 2014] [proxy_fcgi:error] [pid 4361] [client 66.249.65.38:49177] AH01079: failed to make connection to backend: 127.0.0.1

[Wed Dec 31 15:49:43.871366 2014] [proxy:error] pid 7232Connection refused: AH00957: FCGI: attempt to connect to 127.0.0.1:9000 (*) failed

[Wed Dec 31 15:49:43.871421 2014] [proxy_fcgi:error] [pid 7232] [client 180.76.6.50:52428] AH01079: failed to make connection to backend: 127.0.0.1

[Wed Dec 31 15:49:49.827365 2014] [proxy:error] pid 4371Connection refused: AH00957: FCGI: attempt to connect to 127.0.0.1:9000 (*) failed

[Wed Dec 31 15:49:49.827422 2014] [proxy_fcgi:error] [pid 4371] [client 157.55.39.251:57519] AH01079: failed to make connection to backend: 127.0.0.1

And for tail /var/log/apache2/access.log :

118.103.233.48 - - [31/Dec/2014:15:50:26 +0000] "GET / HTTP/1.1" 503 479 "-" "Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0"

188.165.15.203 - - [31/Dec/2014:15:50:27 +0000] "GET /User-KnightX HTTP/1.1" 503 479 "-" "Mozilla/5.0 (compatible; AhrefsBot/5.0; +http://ahrefs.com/robot/)"

157.55.39.65 - - [31/Dec/2014:15:50:34 +0000] "GET /index.php/Special:Whatlinkshere/dia%5D%20(05/01/dia%5D%20(05/01/Thread-jimmy-choo-EtgY-gNu6-y5P1E?action=lastpost HTTP/1.1" 503 479 "-" "Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)"

157.55.39.65 - - [31/Dec/2014:15:50:35 +0000] "GET /index.php/Template:Main_Page/Thread-Dio-s-shop-20-off-for-All-the-items-hms-beys-added?action=lastpost HTTP/1.1" 503 479 "-" "Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)"

157.55.39.65 - - [31/Dec/2014:15:50:35 +0000] "GET /index.php/Thread-Super-Beyclash-Los-Angeles-CA-2-10-13–58751?action=lastpost HTTP/1.1" 503 479 "-" "Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)"

24.27.103.240 - - [31/Dec/2014:15:50:36 +0000] "GET /Thread-BUYING-LAUNCHER-GRIP-MARS-RED-VER-and-BeyLauncher-MARS-RED HTTP/1.1" 503 479 "https://www.google.com/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.95 Safari/537.36"

24.27.103.240 - - [31/Dec/2014:15:50:37 +0000] "GET /favicon.ico HTTP/1.1" 200 1441 "-" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.95 Safari/537.36"

157.55.39.251 - - [31/Dec/2014:15:50:38 +0000] "GET /Thread-Tournament-Ideas HTTP/1.1" 503 479 "-" "Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)"

188.165.15.239 - - [31/Dec/2014:15:50:38 +0000] "GET /User-legendry-blader HTTP/1.1" 503 479 "-" "Mozilla/5.0 (compatible; AhrefsBot/5.0; +http://ahrefs.com/robot/)"

66.249.65.38 - - [31/Dec/2014:15:50:39 +0000] "GET /myawards.php?uid=13257 HTTP/1.1" 503 479 "-" "Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)"

I don't see any php-fpm process, which must run on 127.0.0.0:9000. Command "netstat -anop" will give you network connections.

Check other /var/log files if you find one from php-fpm. You could check config in /etc/php5/fpm/ (I hope is there in your linux distribution)

Here is what I got, does it help ?

netstat -anop

Active Internet connections (servers and established)

Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name Timer

tcp 0 0 0.0.0.0:20000 0.0.0.0:* LISTEN 4009/perl off (0.00/0/0)

tcp 0 0 0.0.0.0:993 0.0.0.0:* LISTEN 2795/dovecot off (0.00/0/0)

tcp 0 0 0.0.0.0:995 0.0.0.0:* LISTEN 2795/dovecot off (0.00/0/0)

tcp 0 0 127.0.0.1:3306 0.0.0.0:* LISTEN 2879/mysqld off (0.00/0/0)

tcp 0 0 0.0.0.0:587 0.0.0.0:* LISTEN 3901/master off (0.00/0/0)

tcp 0 0 127.0.0.1:11211 0.0.0.0:* LISTEN 3792/memcached off (0.00/0/0)

tcp 0 0 0.0.0.0:110 0.0.0.0:* LISTEN 2795/dovecot off (0.00/0/0)

tcp 0 0 0.0.0.0:143 0.0.0.0:* LISTEN 2795/dovecot off (0.00/0/0)

tcp 0 0 0.0.0.0:10000 0.0.0.0:* LISTEN 4174/perl off (0.00/0/0)

tcp 0 0 66.228.48.123:80 123.125.71.25:47395 SYN_RECV - on (0.03/0/0)

tcp 0 0 66.228.48.123:53 0.0.0.0:* LISTEN 2841/named off (0.00/0/0)

tcp 0 0 127.0.0.1:53 0.0.0.0:* LISTEN 2841/named off (0.00/0/0)

tcp 0 0 0.0.0.0:22 0.0.0.0:* LISTEN 2798/sshd off (0.00/0/0)

tcp 0 0 0.0.0.0:25 0.0.0.0:* LISTEN 3901/master off (0.00/0/0)

tcp 0 0 127.0.0.1:953 0.0.0.0:* LISTEN 2841/named off (0.00/0/0)

tcp 0 1233 66.228.48.123:10000 70.80.132.22:58208 ESTABLISHED 30365/index.cgi on (0.25/0/0)

tcp6 0 0 :::993 :::* LISTEN 2795/dovecot off (0.00/0/0)

tcp6 0 0 :::995 :::* LISTEN 2795/dovecot off (0.00/0/0)

tcp6 0 0 :::587 :::* LISTEN 3901/master off (0.00/0/0)

tcp6 0 0 :::110 :::* LISTEN 2795/dovecot off (0.00/0/0)

tcp6 0 0 :::143 :::* LISTEN 2795/dovecot off (0.00/0/0)

tcp6 0 0 :::80 :::* LISTEN 4111/apache2 keepalive (0.00/0/0)

tcp6 0 0 :::21 :::* LISTEN 4055/proftpd: (acce off (0.00/0/0)

tcp6 0 0 :::53 :::* LISTEN 2841/named off (0.00/0/0)

tcp6 0 0 :::22 :::* LISTEN 2798/sshd off (0.00/0/0)

tcp6 0 0 :::25 :::* LISTEN 3901/master off (0.00/0/0)

tcp6 0 0 ::1:953 :::* LISTEN 2841/named off (0.00/0/0)

tcp6 0 0 :::443 :::* LISTEN 4111/apache2 off (0.00/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:3031 TIME_WAIT - timewait (8.93/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:1941 TIME_WAIT - timewait (7.41/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:1583 TIME_WAIT - timewait (6.80/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:2435 TIME_WAIT - timewait (8.22/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:1064 TIME_WAIT - timewait (6.50/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:3308 TIME_WAIT - timewait (9.34/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.65:8155 TIME_WAIT - timewait (37.36/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:3099 TIME_WAIT - timewait (9.03/0/0)

tcp6 0 0 66.228.48.123:80 89.28.24.190:2724 TIME_WAIT - timewait (27.75/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.173:34979 TIME_WAIT - timewait (25.08/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.251:54714 TIME_WAIT - timewait (38.47/0/0)

tcp6 0 0 66.228.48.123:80 66.249.65.40:52057 TIME_WAIT - timewait (29.96/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:2228 TIME_WAIT - timewait (7.81/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:2638 TIME_WAIT - timewait (8.42/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:1214 TIME_WAIT - timewait (6.60/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:1902 TIME_WAIT - timewait (7.31/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:1728 TIME_WAIT - timewait (7.10/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:2321 TIME_WAIT - timewait (8.12/0/0)

tcp6 0 0 66.228.48.123:80 66.249.65.40:43858 TIME_WAIT - timewait (39.98/0/0)

tcp6 0 0 66.228.48.123:80 66.249.65.40:53693 TIME_WAIT - timewait (19.94/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:1690 TIME_WAIT - timewait (7.00/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.251:54412 TIME_WAIT - timewait (37.89/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:1914 TIME_WAIT - timewait (7.21/0/0)

tcp6 0 0 66.228.48.123:80 66.249.65.42:56307 TIME_WAIT - timewait (51.58/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:2534 TIME_WAIT - timewait (8.32/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:2704 TIME_WAIT - timewait (8.53/0/0)

tcp6 0 0 66.228.48.123:80 89.28.24.190:2700 TIME_WAIT - timewait (27.43/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:2935 TIME_WAIT - timewait (8.73/0/0)

tcp6 0 0 66.228.48.123:80 54.209.44.52:41598 TIME_WAIT - timewait (33.01/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.251:55404 TIME_WAIT - timewait (40.62/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:1409 TIME_WAIT - timewait (6.70/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:2979 TIME_WAIT - timewait (8.83/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:3281 TIME_WAIT - timewait (9.23/0/0)

tcp6 0 0 66.228.48.123:80 54.209.44.52:41597 TIME_WAIT - timewait (32.89/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:2303 TIME_WAIT - timewait (7.92/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:2249 TIME_WAIT - timewait (8.02/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:3191 TIME_WAIT - timewait (9.13/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:2063 TIME_WAIT - timewait (7.61/0/0)

tcp6 0 0 66.228.48.123:80 66.249.65.38:54988 TIME_WAIT - timewait (58.45/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:2778 TIME_WAIT - timewait (8.63/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:3415 TIME_WAIT - timewait (9.44/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:1997 TIME_WAIT - timewait (7.51/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:2174 TIME_WAIT - timewait (7.71/0/0)

tcp6 0 0 66.228.48.123:80 157.55.39.252:1654 TIME_WAIT - timewait (6.90/0/0)

udp 0 0 127.0.0.1:11211 0.0.0.0:* 3792/memcached off (0.00/0/0)

udp 0 0 0.0.0.0:20000 0.0.0.0:* 4009/perl off (0.00/0/0)

udp 0 0 0.0.0.0:10000 0.0.0.0:* 4174/perl off (0.00/0/0)

udp 0 0 66.228.48.123:53 0.0.0.0:* 2841/named off (0.00/0/0)

udp 0 0 127.0.0.1:53 0.0.0.0:* 2841/named off (0.00/0/0)

udp 0 0 0.0.0.0:68 0.0.0.0:* 2444/dhclient off (0.00/0/0)

udp 0 0 66.228.48.123:123 0.0.0.0:* 4238/ntpd off (0.00/0/0)

udp 0 0 127.0.0.1:123 0.0.0.0:* 4238/ntpd off (0.00/0/0)

udp 0 0 0.0.0.0:123 0.0.0.0:* 4238/ntpd off (0.00/0/0)

udp 0 0 0.0.0.0:25413 0.0.0.0:* 2444/dhclient off (0.00/0/0)

udp6 0 0 :::53 :::* 2841/named off (0.00/0/0)

udp6 0 0 fe80::f03c:91ff:fe8:123 :::* 4238/ntpd off (0.00/0/0)

udp6 0 0 2600:3c00::f03c:91f:123 :::* 4238/ntpd off (0.00/0/0)

udp6 0 0 ::1:123 :::* 4238/ntpd off (0.00/0/0)

udp6 0 0 :::123 :::* 4238/ntpd off (0.00/0/0)

udp6 0 0 :::20999 :::* 2444/dhclient off (0.00/0/0)

Active UNIX domain sockets (servers and established)

Proto RefCnt Flags Type State I-Node PID/Program name Path

unix 2 [ ] DGRAM 4770 2805/rsyslogd /var/spool/postfix/dev/log

unix 2 [ ACC ] STREAM LISTENING 5927 2795/dovecot /var/run/dovecot/stats

unix 2 [ ACC ] STREAM LISTENING 1577 2879/mysqld /var/run/mysqld/mysqld.sock

unix 2 [ ACC ] STREAM LISTENING 5930 2795/dovecot /var/run/dovecot/ssl-params

unix 2 [ ACC ] STREAM LISTENING 5932 2795/dovecot /var/run/dovecot/login/ssl-params

unix 2 [ ACC ] STREAM LISTENING 5934 2795/dovecot /var/run/dovecot/replicator

unix 2 [ ACC ] STREAM LISTENING 5936 2795/dovecot /var/run/dovecot/replication-notify

unix 2 [ ACC ] STREAM LISTENING 5939 2795/dovecot /var/run/dovecot/login/pop3

unix 2 [ ACC ] STREAM LISTENING 5945 2795/dovecot /var/run/dovecot/log-errors

unix 2 [ ACC ] STREAM LISTENING 5947 2795/dovecot /var/run/dovecot/ipc

unix 2 [ ACC ] STREAM LISTENING 5949 2795/dovecot /var/run/dovecot/login/ipc-proxy

unix 2 [ ACC ] STREAM LISTENING 5951 2795/dovecot /var/run/dovecot/indexer-worker

unix 2 [ ACC ] STREAM LISTENING 5953 2795/dovecot /var/run/dovecot/indexer

unix 2 [ ACC ] STREAM LISTENING 5955 2795/dovecot /var/run/dovecot/login/imap

unix 2 [ ACC ] STREAM LISTENING 5957 2795/dovecot /var/run/dovecot/imap-urlauth-worker

unix 2 [ ACC ] STREAM LISTENING 4677 2729/dbus-daemon /var/run/dbus/systembussocket

unix 2 [ ACC ] STREAM LISTENING 5959 2795/dovecot /var/run/dovecot/token-login/imap-urlauth

unix 2 [ ACC ] STREAM LISTENING 5961 2795/dovecot /var/run/dovecot/imap-urlauth

unix 2 [ ACC ] STREAM LISTENING 5967 2795/dovecot /var/run/dovecot/doveadm-server

unix 2 [ ACC ] STREAM LISTENING 5969 2795/dovecot /var/run/dovecot/dns-client

unix 2 [ ACC ] STREAM LISTENING 5971 2795/dovecot /var/run/dovecot/director-admin

unix 2 [ ACC ] STREAM LISTENING 5973 2795/dovecot /var/run/dovecot/director-userdb

unix 2 [ ACC ] STREAM LISTENING 5975 2795/dovecot /var/run/dovecot/dict

unix 2 [ ACC ] STREAM LISTENING 5977 2795/dovecot /var/run/dovecot/config

unix 2 [ ACC ] STREAM LISTENING 5979 2795/dovecot /var/run/dovecot/login/login

unix 2 [ ACC ] STREAM LISTENING 5981 2795/dovecot /var/run/dovecot/token-login/tokenlogin

unix 2 [ ACC ] STREAM LISTENING 5983 2795/dovecot /var/run/dovecot/auth-login

unix 2 [ ACC ] STREAM LISTENING 5985 2795/dovecot /var/run/dovecot/auth-client

unix 2 [ ACC ] STREAM LISTENING 5987 2795/dovecot /var/run/dovecot/auth-userdb

unix 2 [ ACC ] STREAM LISTENING 242 1/init @/com/ubuntu/upstart

unix 2 [ ACC ] STREAM LISTENING 5989 2795/dovecot /var/run/dovecot/auth-master

unix 2 [ ACC ] STREAM LISTENING 5991 2795/dovecot /var/run/dovecot/auth-worker

unix 2 [ ACC ] STREAM LISTENING 5993 2795/dovecot /var/run/dovecot/anvil

unix 2 [ ACC ] STREAM LISTENING 5995 2795/dovecot /var/run/dovecot/anvil-auth-penalty

unix 2 [ ACC ] STREAM LISTENING 986 3901/master public/pickup

unix 2 [ ACC ] STREAM LISTENING 990 3901/master public/cleanup

unix 2 [ ACC ] STREAM LISTENING 993 3901/master public/qmgr

unix 2 [ ACC ] STREAM LISTENING 5808 3901/master public/flush

unix 2 [ ACC ] STREAM LISTENING 5823 3901/master public/showq

unix 14 [ ] DGRAM 4767 2805/rsyslogd /dev/log

unix 2 [ ACC ] STREAM LISTENING 5883 3940/saslauthd /var/spool/postfix/var/run/saslauthd/mux

unix 2 [ ACC ] STREAM LISTENING 997 3901/master private/tlsmgr

unix 2 [ ACC ] STREAM LISTENING 5793 3901/master private/rewrite

unix 2 [ ACC ] STREAM LISTENING 5796 3901/master private/bounce

unix 2 [ ACC ] STREAM LISTENING 5799 3901/master private/defer

unix 2 [ ACC ] STREAM LISTENING 5802 3901/master private/trace

unix 2 [ ACC ] STREAM LISTENING 5805 3901/master private/verify

unix 2 [ ACC ] STREAM LISTENING 5811 3901/master private/proxymap

unix 2 [ ACC ] STREAM LISTENING 5814 3901/master private/proxywrite

unix 2 [ ACC ] STREAM LISTENING 5817 3901/master private/smtp

unix 2 [ ACC ] STREAM LISTENING 5820 3901/master private/relay

unix 2 [ ACC ] STREAM LISTENING 5826 3901/master private/error

unix 2 [ ACC ] STREAM LISTENING 5829 3901/master private/retry

unix 2 [ ACC ] STREAM LISTENING 5832 3901/master private/discard

unix 2 [ ACC ] STREAM LISTENING 5835 3901/master private/local

unix 2 [ ACC ] STREAM LISTENING 5838 3901/master private/virtual

unix 2 [ ACC ] STREAM LISTENING 5841 3901/master private/lmtp

unix 2 [ ACC ] STREAM LISTENING 5844 3901/master private/anvil

unix 2 [ ACC ] STREAM LISTENING 5847 3901/master private/scache

unix 2 [ ACC ] STREAM LISTENING 5850 3901/master private/maildrop

unix 2 [ ACC ] STREAM LISTENING 5853 3901/master private/uucp

unix 2 [ ACC ] STREAM LISTENING 5856 3901/master private/ifmail

unix 2 [ ACC ] SEQPACKET LISTENING 2272 1504/systemd-udevd /run/udev/control

unix 2 [ ACC ] STREAM LISTENING 5859 3901/master private/bsmtp

unix 2 [ ACC ] STREAM LISTENING 5862 3901/master private/scalemail-backend

unix 2 [ ACC ] STREAM LISTENING 5865 3901/master private/mailman

unix 2 [ ACC ] STREAM LISTENING 752 3635/clamd /var/run/clamav/clamd.ctl

unix 2 [ ] DGRAM 7182 4009/perl

unix 3 [ ] STREAM CONNECTED 5851 3901/master

unix 3 [ ] STREAM CONNECTED 5849 3901/master

unix 3 [ ] STREAM CONNECTED 5792 3901/master

unix 3 [ ] STREAM CONNECTED 5845 3901/master

unix 3 [ ] STREAM CONNECTED 5843 3901/master

unix 3 [ ] STREAM CONNECTED 5791 3901/master

unix 2 [ ] DGRAM 7505 4174/perl

unix 3 [ ] STREAM CONNECTED 5794 3901/master

unix 3 [ ] STREAM CONNECTED 5839 3901/master

unix 3 [ ] DGRAM 1254 1504/systemd-udevd

unix 3 [ ] STREAM CONNECTED 664 2729/dbus-daemon /var/run/dbus/systembussocket

unix 3 [ ] STREAM CONNECTED 5837 3901/master

unix 3 [ ] STREAM CONNECTED 5834 3901/master

unix 3 [ ] STREAM CONNECTED 5812 3901/master

unix 3 [ ] STREAM CONNECTED 991 3901/master

unix 3 [ ] STREAM CONNECTED 850 3792/memcached

unix 3 [ ] STREAM CONNECTED 5873 3901/master

unix 3 [ ] STREAM CONNECTED 5810 3901/master

unix 3 [ ] STREAM CONNECTED 853 3792/memcached

unix 3 [ ] STREAM CONNECTED 5867 3901/master

unix 3 [ ] STREAM CONNECTED 5830 3901/master

unix 3 [ ] STREAM CONNECTED 5816 3901/master

unix 3 [ ] STREAM CONNECTED 988 3901/master

unix 3 [ ] STREAM CONNECTED 656 2729/dbus-daemon

unix 3 [ ] STREAM CONNECTED 984 3901/master

unix 3 [ ] STREAM CONNECTED 5828 3901/master

unix 3 [ ] STREAM CONNECTED 5863 3901/master

unix 3 [ ] STREAM CONNECTED 5804 3901/master

unix 3 [ ] STREAM CONNECTED 856 3792/memcached

unix 3 [ ] STREAM CONNECTED 4692 1/init @/com/ubuntu/upstart

unix 3 [ ] STREAM CONNECTED 5861 3901/master

unix 3 [ ] STREAM CONNECTED 4701 1/init

unix 3 [ ] STREAM CONNECTED 5925 2795/dovecot

unix 3 [ ] STREAM CONNECTED 847 3792/memcached

unix 3 [ ] STREAM CONNECTED 5824 3901/master

unix 3 [ ] STREAM CONNECTED 5800 3901/master

unix 3 [ ] STREAM CONNECTED 5822 3901/master

unix 3 [ ] STREAM CONNECTED 995 3901/master

unix 3 [ ] STREAM CONNECTED 322 1/init @/com/ubuntu/upstart

unix 2 [ ] DGRAM 8305 4238/ntpd

unix 3 [ ] STREAM CONNECTED 5857 3901/master

unix 3 [ ] STREAM CONNECTED 5806 3901/master

unix 3 [ ] STREAM CONNECTED 4580 1/init @/com/ubuntu/upstart

unix 3 [ ] STREAM CONNECTED 5855 3901/master

unix 3 [ ] STREAM CONNECTED 5818 3901/master

unix 2 [ ] DGRAM 1887 4005/log

unix 3 [ ] STREAM CONNECTED 5852 3901/master

unix 3 [ ] STREAM CONNECTED 5848 3901/master

unix 2 [ ] DGRAM 5779 3901/master

unix 3 [ ] STREAM CONNECTED 5846 3901/master

unix 3 [ ] STREAM CONNECTED 5797 3901/master

unix 2 [ ] DGRAM 158140 2444/dhclient

unix 3 [ ] STREAM CONNECTED 5842 3901/master

unix 3 [ ] STREAM CONNECTED 5840 3901/master

unix 3 [ ] STREAM CONNECTED 5795 3901/master

unix 2 [ ] DGRAM 23588 6872/tlsmgr

unix 3 [ ] DGRAM 1253 1504/systemd-udevd

unix 3 [ ] STREAM CONNECTED 5836 3901/master

unix 3 [ ] STREAM CONNECTED 5798 3901/master

unix 3 [ ] STREAM CONNECTED 3876 2774/systemd-logind

unix 3 [ ] STREAM CONNECTED 5813 3901/master

unix 3 [ ] STREAM CONNECTED 854 3792/memcached

unix 2 [ ] DGRAM 139470 27680/pickup

unix 3 [ ] STREAM CONNECTED 992 3901/master

unix 2 [ ] DGRAM 5882 3940/saslauthd

unix 3 [ ] STREAM CONNECTED 655 2729/dbus-daemon

unix 2 [ ] DGRAM 5917 2795/dovecot

unix 3 [ ] STREAM CONNECTED 5833 3901/master

unix 3 [ ] STREAM CONNECTED 5872 3901/master

unix 3 [ ] STREAM CONNECTED 859 3792/memcached

unix 2 [ ] DGRAM 1858 3910/qmgr

unix 3 [ ] STREAM CONNECTED 987 3901/master

unix 3 [ ] STREAM CONNECTED 5831 3901/master

unix 3 [ ] STREAM CONNECTED 5866 3901/master

unix 3 [ ] STREAM CONNECTED 985 3901/master

unix 3 [ ] STREAM CONNECTED 5815 3901/master

unix 3 [ ] STREAM CONNECTED 5864 3901/master

unix 3 [ ] STREAM CONNECTED 860 3792/memcached

unix 3 [ ] STREAM CONNECTED 1330 2899/upstart-file-b

unix 3 [ ] STREAM CONNECTED 5827 3901/master

unix 3 [ ] STREAM CONNECTED 5825 3901/master

unix 3 [ ] STREAM CONNECTED 5803 3901/master

unix 3 [ ] STREAM CONNECTED 857 3792/memcached

unix 3 [ ] STREAM CONNECTED 5860 3901/master

unix 3 [ ] STREAM CONNECTED 1375 2729/dbus-daemon /var/run/dbus/systembussocket

unix 3 [ ] STREAM CONNECTED 5801 3901/master

unix 3 [ ] STREAM CONNECTED 848 3792/memcached

unix 3 [ ] STREAM CONNECTED 5858 3901/master

unix 3 [ ] STREAM CONNECTED 5809 3901/master

unix 3 [ ] STREAM CONNECTED 5821 3901/master

unix 3 [ ] STREAM CONNECTED 5807 3901/master

unix 3 [ ] STREAM CONNECTED 319 1496/upstart-udev-b

unix 3 [ ] STREAM CONNECTED 5926 2795/dovecot

unix 3 [ ] STREAM CONNECTED 851 3792/memcached

unix 3 [ ] STREAM CONNECTED 600 2903/upstart-socket

unix 3 [ ] STREAM CONNECTED 5819 3901/master

unix 3 [ ] STREAM CONNECTED 994 3901/master

unix 3 [ ] STREAM CONNECTED 5854 3901/master

unix 2 [ ] DGRAM 4776 2841/named

I did not find /etc/php5/fpm/ Any idea of specific var/log files to check for php-fpm ?

Yup, php-fpm isn't running. It should be listening on 127.0.0.1:9000. How did you start it the first time?

What OS are you running, and how did you set it up?

Also, you can wrap long blocks of text like that in 'code' tags and it'll show up monospaced, making it much easier to read. Like this:

Active Internet connections (servers and established)
Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name Timer
tcp 0 0 0.0.0.0:20000 0.0.0.0:* LISTEN 4009/perl off (0.00/0/0)
tcp 0 0 0.0.0.0:993 0.0.0.0:* LISTEN 2795/dovecot off (0.00/0/0)
tcp 0 0 0.0.0.0:995 0.0.0.0:* LISTEN 2795/dovecot off (0.00/0/0)
tcp 0 0 127.0.0.1:3306 0.0.0.0:* LISTEN 2879/mysqld off (0.00/0/0)
tcp 0 0 0.0.0.0:587 0.0.0.0:* LISTEN 3901/master off (0.00/0/0)
tcp 0 0 127.0.0.1:11211 0.0.0.0:* LISTEN 3792/memcached off (0.00/0/0)
tcp 0 0 0.0.0.0:110 0.0.0.0:* LISTEN 2795/dovecot off (0.00/0/0)
tcp 0 0 0.0.0.0:143 0.0.0.0:* LISTEN 2795/dovecot off (0.00/0/0)
tcp 0 0 0.0.0.0:10000 0.0.0.0:* LISTEN 4174/perl off (0.00/0/0)

That's left-bracket code right-bracket to start, and left-bracket /code right-bracket to end.

I did not start anything the first time, I have no idea what changed from one 'time' to the other.

We are on Linux - Ubuntu.

How would I get php-fpm running or listening ?

Did you use any particular instructions/guidelines to set up the server?

Not really, since we asked Linode staff to do our migration and set us up.

Hmm. Well, hopefully the work is still under warranty…

Try:

service php5-fpm start

If that works,

update-rc.d php5-fpm defaults

and make sure it still works after a reboot.

It says "unrecognized service" after the first command …

Is it really a problem that could be on the warranty if our site/server worked from Monday noon to Tuesday evening, and then everything stopped working ?

I don't know if there's a warranty, but somehow, your web server is expecting there to be a FastCGI backend on 127.0.0.1:9000, there is not a FastCGI backend on 127.0.0.1:9000, and the most obvious way to start one (service php5-fpm start) isn't working.

We can guess how to fix it, but they will probably know.

The problem is that the technical staff is on holidays until January 5th …

I apologise if double-posting is prohibited, but I ended up finding a tutorial to install php5 and fastcgi, and it is now fully started and running, even after a reboot, but our site is still not working …

Which tutorial did you follow, exactly? Also, pelase post the output of the following four commands:

uname -a

tail /var/log/apache2/error.log

ls -l /etc/init.d/fpm

service –status-all | egrep 'fastcgi|fpm'

It was this actually :

https://www.linode.com/docs/websites/ap … ith-apache">https://www.linode.com/docs/websites/apache/running-fastcgi-php-fpm-on-debian-7-with-apache

Here are the results :

uname -a

Linux localhost 3.16.7-x8664-linode49 #3 SMP Fri Nov 14 16:55:37 EST 2014 x8664 x8664 x8664 GNU/Linux

tail /var/log/apache2/error.log

[Thu Jan 01 04:11:18.890679 2015] [proxy:error] pid 4126Connection refused: AH00957: FCGI: attempt to connect to 127.0.0.1:9000 (*) failed

[Thu Jan 01 04:11:18.890768 2015] [proxy_fcgi:error] [pid 4126] [client 157.55.39.12:63194] AH01079: failed to make connection to backend: 127.0.0.1

[Thu Jan 01 04:11:20.427500 2015] [proxy:error] pid 14443Connection refused: AH00957: FCGI: attempt to connect to 127.0.0.1:9000 (*) failed

[Thu Jan 01 04:11:20.427578 2015] [proxy_fcgi:error] [pid 14443] [client 66.249.65.40:56784] AH01079: failed to make connection to backend: 127.0.0.1

[Thu Jan 01 04:11:21.051916 2015] [proxy:error] pid 4128Connection refused: AH00957: FCGI: attempt to connect to 127.0.0.1:9000 (*) failed

[Thu Jan 01 04:11:21.051983 2015] [proxy_fcgi:error] [pid 4128] [client 66.249.65.40:52531] AH01079: failed to make connection to backend: 127.0.0.1

[Thu Jan 01 04:11:21.947149 2015] [proxy:error] pid 4127Connection refused: AH00957: FCGI: attempt to connect to 127.0.0.1:9000 (*) failed

[Thu Jan 01 04:11:21.947215 2015] [proxy_fcgi:error] [pid 4127] [client 94.228.34.248:53984] AH01079: failed to make connection to backend: 127.0.0.1

[Thu Jan 01 04:11:23.800757 2015] [proxy:error] pid 14413Connection refused: AH00957: FCGI: attempt to connect to 127.0.0.1:9000 (*) failed

[Thu Jan 01 04:11:23.800810 2015] [proxy_fcgi:error] [pid 14413] [client 157.55.39.251:64330] AH01079: failed to make connection to backend: 127.0.0.1

ls -l /etc/init.d/fpm

-rwxr-xr-x 1 root root 4403 Feb 17 2014 /etc/init.d/php5-fpm

service –status-all | egrep 'fastcgi|fpm'

[ ? ] console-setup

[ ? ] dns-clean

[ ? ] irqbalance

[ ? ] killprocs

[ ? ] kmod

[ ? ] mailman

[ ? ] mysql

[ ? ] networking

[ ? ] ondemand

[ ? ] pppd-dns

[ ? ] rc.local

[ ? ] screen-cleanup

[ ? ] sendsigs

[ ? ] umountfs

[ ? ] umountnfs.sh

[ ? ] umountroot

[ ? ] usermin

[ ? ] webmin

[ - ] php5-fpm

That tutorial recommends using Unix Domain Sockets, but Apache is still trying to connect through TCP.

Try to change PHP-FPM from UDS to TCP:

  • edit /etc/php5/fpm/pool.d/www.conf

  • change "listen" line from something ended with .sock to -> listen = 127.0.0.1:9000

Restart PHP-FPM: sudo service php5-fpm restart

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