How long does a support ticket take to get addressed?
Please, let us know what is going on.
If you haven't recieved a reply in 2-3 days at the MOST, I'd resubmit it.
If the problem description doesn't need to include confidential info, then these forums are a great place to post technical questions.
The IRC channel bot understands "!seen caker" so it'll display the last time caker was seen in the channel.
One thing I found about both the forums and the IRC channel is that if caker isn't immediately available to answer, some of the other customers will.
On a several occassions, caker answered my questions in IRC within the same minute I asked. On other occassions, other customers provided the info I needed.
Plus, idling in IRC trying to get the attention of the only support guy is not the way a proper business should be run.
But I have gotten better service with this community of users than any of the other BIG providors I have been with, and most of the small ones also.