Is there currently an issue with customer support tickets?
Is there currently an issue with customer support tickets? I have had a ticket open for 13 hours without any sort of human response. The issue relates to the IP addresses I appear to have been assigned after the machine was moved from Tokyo 1 to Tokyo 2. Linode customer support is usually excellent - this isn't… I can't bring my machine up.
Thanks for bringing this to our attention. I see that one of our Support Team has already reached out to answer your ticket. If you ever need eyes on a time critical or urgent matter, please feel free to call us at 855-4-LINODE and we will be happy to assist you right away.
Linode Support Team
As you say, after I posted here someone responded. What is the international version of this number please? (855-4-LINODE)
International customers can reach us via this phone number:
+1 (609) 380-7100