Support Ticket Response Time Abnormally Slow?

I am new to linode and purchased the managed service. I put in a support request Sunday morning about a relatively simple migration request question and it is now going on Tuesday morning (day 3) with no response.

Is this normal? It is very discouraging when working on time-sensitive projects.

2 Replies

I’ve noticed they do seem to be abnormally slow to respond at the moment, I think they’re dealing with a large volume of requests.

Linode are one of the few cloud providers who offer telephone support. Numbers are on

They’ve said on here before to give them a call if it’s time-sensitive.

If like me, you’re outside the US, they say to give them a ticket number as soon as they answer and they’ll respond back on the ticket to keep the call time down.

Hi @mgd — If you still have not received a reply, can you include your ticket number here? Also, as @andysh points out, if you need urgent assistance you can give us a call any time 24/7:

U.S. 855-454-6633
Global +1-609-380-7100


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