How Long It Takes To Get Answer To Tickets

Hello Everyone,

Does anybody know how long it takes to get an answer to the tickets. It's been roughly 1 hour and my previous experiences with another cloud companies I was getting an answer approx. in 20 mins.

1 Reply

Hi @everysf -

Response times from support can vary based on ticket volume. Tickets are handled as they are received, from oldest to newest. If you're waiting for a response and have an immediate need, our support staff is available 24/7 by phone:

  • Linode Support
    • +1 (609) 380-7100 (international)
    • +1 (855) 454-6633 (North America toll-free)


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