Porque me cobran si no hago uso de ningun recurso???

(*) Hace meses tenia 10 dolares de saldo, pero al ver me estan cobrando por suspuestos recursos que no utilizo.

(*) Ahora el 01 de Junio cobraron nuevamente de mi tarjeta de credito.

¿Acaso me cobran por tener una cuenta de usuario?
Nesecito respuestas. Gracias

1 Reply

We do not charge customers for maintaining an account. We only charge for active services.

Here are a few things to keep in mind:

First, we invoice after services are used, usually on the first of the month following usage or when a certain spending threshold is hit. If you're seeing charges for services you used last month, that makes sense, even if you've canceled them since.

Next, let's make it clear what it means for a service to be "active". For example, we do bill for Compute Instances that are powered off, even if you're not actively using them. Also, once Object Storage is enabled, it will continue to accrue charged until it is canceled, even if there are no Buckets on your account.

You can visit the Billing Page in Cloud Manager and click specific invoices to see what services you are being billed for. You can then use our guide to figure out how to stop further billing for any services.

If you still think there is an issue with your billing or have any account-specific questions, please feel free to open a support ticket from Cloud Manager and we can take a look.


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