Why I can't leave
Having my sites down for any length of time is a stressful frustrating experience but fact of life is that stuff breaks sometimes. Knowing that support tickets get answered and issues resolved so quickly gives me peace of mind. Maybe I could find a cheaper host company somewhere but who knows how long they would take to fix the inevitable hardware breakdown that will occur once in a while.
It's not like me to be such a fanboy but it is very rare that I am so happy with a service as I am with linode.