my OS in VPS using centos 6 not used

we need our backup files on server please help us send the backup data We suspect that the problem occurs in the operating system used, namely Centos 6. So we ask that we be given a backup file that we can download from outside. because considering all ports 21, 22 can't run and this makes it difficult for us to pull our data

1 Reply

Hey there -

Since this is pretty specific to your account, the best way for us to take a look into it is through a Support ticket.

That said, I was able to find your related ticket and we have eyes on it. You'll be getting a response from us shortly.

If you're having difficulty pulling your data, you might want to try doing so in Rescue Mode.


Please enter an answer

You can mention users to notify them: @username

You can use Markdown to format your question. For more examples see the Markdown Cheatsheet.

> I’m a blockquote.

I’m a blockquote.

[I'm a link] (

I'm a link

**I am bold** I am bold

*I am italicized* I am italicized

Community Code of Conduct