Thank You Linode Support
First, I am so impressed with Linode's level of transparency and communication. Most companies would just leave you in the dark and never mention that your sites went down because of an issue on their side.
Second, a 5 minute turnaround time to resolve a hardware issue? Outstanding! I've waited days with other hosts to have something simple resolved.
Every year I happily renew my Linode account because of amazing service like this.