Rick Myers is Senior Director, Customer Support at Akamai.
Elevate Summit Sydney 2019
At Linode, we’re incredibly passionate about helping our customers. That means more than just answering tickets or phone calls—we’re here to solve real problems for people trying to get stuff done. This is why we’re deeply involved in the greater customer support community, and for us, there’s no better community than Elevate. This November, we’ll […]
Why You Need A Support Training Team
Richard Myers is Vice President of Customer Support & Success at Linode. Here he shares his expertise on building a training team and why such an investment has already paid huge dividends for Linode and its customers. This post was originally published here. In 2016, Linode had a problem. Our Support Team was growing at […]